Display anomalies following update to Windows 10 v.1803

Anonymous

A number of users have reported display anomalies following the April update to Windows 10. Only one user has so far posted a screenshot illustrating the phenomenon, and it's reproduced here:

Microsoft is not concerned about problems with unsupported software, so we're on our own here. With a concerted effort, we should be able to crack this, but it means we need some data to act on. I hope you'll be willing to help out.

One user has reported that rolling back his graphics driver to an older version solved the problem, so it seems that the phenomenon is a result of an unfortunate driver update. To troubleshoot the problem, then, with a view to finding a solution, would affected users please reply here with the information requested. In the post below this one on page 1 of this thread, there is a data-entry table. Please click theReply button below the table, and then select Reply with quote so that you have the table already in your post. Click in each User's data cell and enter your information. Add any supplementary information you think may be relevant and thenSubmit. Good luck!

EDIT a few days later

Many thanks to those who posted details of their environment. I think we have enough data now to establish that only users with older Intel integrated graphics and using Intel driver 8.15.10.2697 are affected. One user reports that using an older version of this driver worked, while another reports that it didn't. There is a generic driver available on the Intel website, but we've yet to hear whether anyone has tried it out. If Windows Live Mail behaves with this driver installed, well and good, but there may be a price to pay in terms of performance degradation in other applications - Photoshop, for example, or PowerPoint. Gaming won't be as much fun, I suspect, and non-native screen resolution may not be available.

Here are the collated results of the data collection: https://1drv.ms/x/s!Aofky0_NNFsnlY0rG9fiG5ZO-6adiQ

Here is the graphics driver spotted by SkBowman: https://www.intel.co.uk/content/www/uk/en/support/articles/000005629/graphics-drivers.html

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

I would like to try your fix but is it possible that you could walk me step by step through it as I am certainly no computer-whiz!! I did look to see what I have on my computer & it is Intel (R) Pentium (R) Dual CPU #2180 64-Bit if any of that is helpful. Any clearer

info. you can give me would be very much appreciated to get this mess fixed!!

Here is a one click solution:

fix-live-mail.zip

Open fix-live-mail.zip and double-click the "runme" file inside.

This script will copy d3d10level9.dll from Windows 10 Version 1709

into the program directory of Windows Live Mail.

You should (hopefully) see the message "completed without error"

after running this script.

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Answer accepted by question author

Anonymous

I found a solution for this strange Problem on my old Intel 945 Express Chipset.

I've copied d3d10level9.dll from Windows 10 Version 1709 into the Program Directory of Windows Live Mail (C:\Program Files\Windows Live\Mail) on Windows 10 Version 1803 and everything is back to normal!

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Anonymous

As I wrote in my previous post, there is no need messing around with other graphic drivers.

Just copy d3d10level9.dll from the previous Windows Version directly into the executable directory of Windows Live Mail (C:\Program Files\Windows Live\Mail) and Live Mail will look normal again on latest April Update.

Here is a copy of this old dll:

d3d10level9.zip

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102 additional answers

Anonymous

2018-06-04T16:01:16+00:00

Thanks to all for the helpful suggestions. My migration to Em Client seems to have gone off without any problems so I am saying goodbye to Windows Live Mail. I'll have to pin my hopes that Em Client will continue to be supported.

I do not understand why Microsoft decided to abandon Windows Live Mail. If they had used it as a base for Windows Mail it would seem like a lot of folks would just have migrated to that. Then again I had no problem with Outlook Express when I was forced to migrate to Windows Live Mail.

Now it looks like I may have to convert to 64-bit registers for no good reason since I don't do astrophysics or global weather forecasting. 32-bit addresses are way more than i will ever need.

Ultimately, if you don't enjoy having these disruptions to your lives then there is something called consequential damages which Microsoft and every other tech company excludes us from in their contracts. That way they get away with only offering their thoughts and prayers when their products either intentionally or unintentionally wreak havoc on the installed base.

You can try contacting your Senator or Congressman and let them know that you are really tired of these companies acting with impunity and walking away with buku dollars.

Given the recent fuss about Facebook a few of them might be in a mood to do something.
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Anonymous

2018-06-04T09:29:50+00:00

Hello everybody,

I have the same problem with Windows Live Mail but I also use eMClient as my main email client.

Before making changes do check that your System Restore works... AppxStaging - "system restore was unsuccessful" is back again in v 1803. If you are using a Windows 10 v 1803 32-bit (not the 64 bit) your system images also fail if you use the in-house Windows imaging software... not a problem if you use Macrium. "RPC server is unavailable" is on a Ten Forums "Backup and Restore" active thread.

Although Microsoft is an all-round good egg generally, it has a square quality control component, so be safe. When it fails it costs nothing but time.

SimonFastEddy
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