Surface won't let me log in "Your PIN is no longer available due to a change in security settings."

Anonymous
2018-06-11T15:32:25+00:00

Greetings,

I have a Surface Pro running Windows 10.  When I opened it this morning Hello did not recognize me and said "Your PIN is required to sign in."  When I tried to put my PIN in it says "Your PIN is no longer available due to a change in security settings..."  I have not created a USB boot drive.  How do I get logged in?

**Moved to Windows Hello as this is not a problem with the Surface**

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-07-01T16:34:05+00:00

I had this same issue on a family member's computer. I chatted with Microsoft and the only way we could get it fixed was a system reset. I'd say try a restore if you have a restore point first. This was a fairly new computer (Surface Laptop purchased a month ago). After the reset, facial recognition started working again as did the option for a PIN.

Reset this PC.

  1. From the sign-in screen, press and hold the shift key on the keyboard, select the power icon in the lower-right corner of the screen, and then select Restart. Keep holding the shift key until the device restarts and the Choose an option screen appears on a blue background.
  2. Once Windows Recovery loads, release the shift button, and then select Troubleshoot > Advanced options > Reset this PC> Keep my files.
  3. You should now be able to sign-in again.

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  1. Anonymous
    2018-07-22T13:36:39+00:00

    I was having problems with my surface laptop...all my Apps disappeared from the home screen......so I reset it.

    When it restarted after the reset, it is asking for me to log in. But the username and password I put in is incorrect and I can't reset the password. I don't even remember setting up a username and password.

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  2. Anonymous
    2018-07-22T13:38:07+00:00

    Well , it didnt work there is no forget my pin option . What should i do now

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  3. Anonymous
    2018-07-23T17:32:39+00:00

    I can't get to the SETTINGS to change PIN

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  4. Anonymous
    2018-07-23T17:33:47+00:00

    ???????? Does anyone have the answer?

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