Surface won't let me log in "Your PIN is no longer available due to a change in security settings."

Anonymous
2018-06-11T15:32:25+00:00

Greetings,

I have a Surface Pro running Windows 10.  When I opened it this morning Hello did not recognize me and said "Your PIN is required to sign in."  When I tried to put my PIN in it says "Your PIN is no longer available due to a change in security settings..."  I have not created a USB boot drive.  How do I get logged in?

**Moved to Windows Hello as this is not a problem with the Surface**

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-07-01T16:34:05+00:00

I had this same issue on a family member's computer. I chatted with Microsoft and the only way we could get it fixed was a system reset. I'd say try a restore if you have a restore point first. This was a fairly new computer (Surface Laptop purchased a month ago). After the reset, facial recognition started working again as did the option for a PIN.

Reset this PC.

  1. From the sign-in screen, press and hold the shift key on the keyboard, select the power icon in the lower-right corner of the screen, and then select Restart. Keep holding the shift key until the device restarts and the Choose an option screen appears on a blue background.
  2. Once Windows Recovery loads, release the shift button, and then select Troubleshoot > Advanced options > Reset this PC> Keep my files.
  3. You should now be able to sign-in again.

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  1. Anonymous
    2018-08-08T15:07:46+00:00

    Hi Kegan,
    Can you send me a screenshot so I can see what your seeing.

    Thanks,

    Linnell

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  2. Anonymous
    2018-08-11T01:41:15+00:00

    Having same issue as above. Says i must use pin to sign in and then says Pin is no longer available due to security setting changes. Do not have any other windows pc available to make recovery drive etc. Any options? This is my 2nd Surface laptop as i had the first replaced a week ago due to a different error. Frustrating.

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  3. Anonymous
    2018-08-11T14:44:38+00:00

    Greetings,

    I have a Surface Pro running Windows 10.  When I opened it this morning Hello did not recognize me and said "Your PIN is required to sign in."  When I tried to put my PIN in it says "Your PIN is no longer available due to a change in security settings..."  I have not created a USB boot drive.  How do I get logged in?

    **Moved to Windows Hello as this is not a problem with the Surface**

    I need help logging into my lap top, its telling me that my PIN is nolonger available do to the security settings on this device

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  4. Anonymous
    2018-08-11T23:01:03+00:00

    I had the same problem and managed to fix it, but i had to reboot into safe mode and then do a full re-install of Windows.

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