Failure to install Windows 10 April Update(version 1803)

I am a Technology Director at a small school system in Michigan.  I have been a Microsoft district for all of the 20 years that I have been here.   Recently with Build 1803 came out, it blindsided me. I realized quickly that there was a problem but it took a few bad updates to realize it was Microsoft and not a virus or something else as at the time there was very little information on the topic.  I spoke to Microsoft Support about the issue two weeks ago as I recognized that this Build was doing a full upgrade, even creating a Windows.old directory, when it successfully installed.  Needless to say Microsoft Support didn't help, they wanted to remote into an affected machine, which they couldn't because the "update" broke it.  They escalated me to Tier 2 support. "laugh" I obviously never heard from them again.  The only recommendation I got from Microsoft was to check to see if my devices were compatible with the update.  I was directed to a link.  And all my devices have been tested with the update fine.

Every one of my staff members has a windows machine with the exception of two that have iBooks.  For the past two weeks, me and my part time technician, have been battling the Build 1803 install. I never got the secret "unlock code" to stop the update.  I have about 45 Dell Latitude Laptops (purchased 1/2 on year and 1/2 the next) and another 50 desktops running Windows 10.  So far, of the 45 laptops, 9 had to be reformatted and reinstalled.  There was no way to recover.  I have had at least an equal amount of laptops that have successfully updated to the new build.  I am waiting on the rest to fail. 

We try to do all updates before they can automatically do it on their own so that we have a chance to backup anything that may not have been saved to a shared storage area that is getting backed up.  It doesn't matter if you watch it, it is a crap shoot as to whether it will work or not.  We have yet to determine any common factor in the laptops that fail or make it as they are all from the same order and have the same hardware.  My desktops seem to be accepting the install fine.  All I can say is shame on Microsoft for allowing this to continue, for not making a public announcement to instruct you on how to terminate or easily suspend the faulty update.  It has cost me over a thousand dollars to fix this problem as my contracted labor has had to work over to combat the install.  And in the end....I still haven't heard from Microsoft since my first call.

Hello MaryHook. Thanks for your full update relating to a number of PCs that you have seen affected. It all goes to confirm what I have been suspecting all along  about 1803.

I am hoping the computer press get hold of this soon. I worked for IBM for 30+ years. I know a bit about the way that large corporations operate.  It takes a while for a dinosaur's brain to realize that it's  tail is on fire.

I have the same problem. After five hours the upgrade bombed with a black screen. I waited for two more hours manually rebooted and ended up back where I started. I had the same problem with the previous "creator's" upgrade. It took me more than six months before it finally installed without incident. Not one of your solutions worked. Frankly most of them were like going around my elbow to scratch my ass.   I am not going through the same death march with this one. Microsoft, fix the damn problem and stop coercing me. I will treat this as a virus and will try every effort to block it, unless you can guarantee it will "install" in a reasonable time. Don't send me to support the last time they really screwed up my system. I am not dragging my computer to your storefront. The only reason the prior creator's update succeeded is that it just did one day, without any explanation on your part.

Your message from update history:

Feature update to Windows 10, version 1803

Failed to install on ‎6/‎3/‎2018 - 0xc1900101

Kcin Regnad

I had an urgent email to send and needed a file on this machine. Just sat looking at the welcome screen with no logon allowed. After 30 minutes Windows 10 dained to let me in. Guess what!  It had been going through another failed 1803 update.

I had hoped that by setting the PC to metered connection it might leave me alone. Not a hope!

Worry is that there is now a windows defender antivirus update in the queue waiting for 1803 to install.  Back to good old AVG for that maybe.

I rarely use this PC now but it has a lot of files I need to get off it.

Next: I think I saw an article which showed how to change a setting in the registry to stop updates.

Anyone know which one. I'll hunt it out anyway. 

For the record.

Feature update to Windows 10, version 1803

 Failed to install on ‎26/‎05/‎2018 - 0xc1900130

Todays effort is still trying?

I have had the update fail so many times I have lost count. MIcrosoft you say an update is on the way. Until you finally get the problem sorted stop requesting the update is made. All you are doing is annoying your users.