April 2018 update broke Chrome browser (Cryptographic Services bug)

Anonymous
2018-08-13T22:50:55+00:00

I updated to the April 2018 version of Win10 a couple months ago. It caused several issues and broke my Chrome browser completely, so I reverted back to the old version. But Microsoft forced another update on me, so I need this issue fixed somehow.

All the googling I've done says Microsoft has "fixed" this issue with the April update breaking Chrome, but I've installed all patches and they clearly haven't, not in my case. Pages simply refuse to load and time out.

I've narrowed the issue down to the "Cryptographic Services" service. If I stop the service, all of the Chrome pages instantly load and I have no issues for about an hour. It seems to be some sort of issue with certificates/SSL.

The problem is the service keeps restarting itself. I've tried setting it to "disabled," tried unchecking the service in System Configuration, nothing works. It always comes back and Chrome breaks. I'm sure there's good reason to keep it running but I'm not going to let Microsoft force me out of my favorite browser/bookmarks/extensions/etc. like this, and I can't keep stopping a service every hour just to browse the web.

So I need a solution please. And something specifically related to fixing the issue with Cryptographic Services preventing SSL on Chrome. I've done all the basic stuff like reinstalling Chrome, checking firewall settings, etc..

Windows for home | Windows 10 | Internet and connectivity

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  1. Anonymous
    2018-12-18T10:21:19+00:00

    I had pretty much the same on 1803, 1809 and chrome, don't always seem to play nice together either, even up to the point of locking for a lengthy period of time.

    And no, the new release of ver 1809, is far from bug free, it hasn't deleted any files yet,, but continual conflicts randomly.  Perhaps it's the hardware co's not patching their stuff yet, or just another way to make you buy a newer shinier things.

    Though, on the brighter side, it's not as bad as DOS 4.01.

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  2. Anonymous
    2018-12-23T11:17:30+00:00

    I have the same problem with chrome, I'll have to click restart cryptographic service  during request of the page.

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  3. Anonymous
    2018-12-25T22:27:24+00:00

    I love the blame game that you Microsoft reps always try to play. It's not chrome's fault. 

    Saying "ooh, not us" is crap and you know it.

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  4. Anonymous
    2018-12-25T22:38:49+00:00

    Hi Bob,

    For us to sort out this problem with Chrome, please perform the following steps:

    1. Launch Chrome and kindly open an Incognito window.
    2. Try opening or accessing any websites.
    3. If the websites open, then clear its cache and cookies.

    You may also remove unnecessary extensions from your browser to free some space. Here's how:

    1. Launch Chrome.
    2. At the top-right corner, click More .
    3. Select More tools, then Extensions.
    4. Identify the extensions that you don't use, then click Remove.

    If the above steps won't work, then please start your PC in safe mode and perform the following:

    • Stop and restart the****Cryptographic Service.
    1. Right-click the Windows key and select Command Prompt (Admin).
    2. At the command prompt, type in net stop cryptsvc, then press Enter.
    3. Type in net start cryptsvc, then press Enter.
    • Run the System File Checker tool.
    1. In the search box on the taskbar, enter Command Prompt.
    2. Press and hold (or right-click) Command Prompt (Desktop app) from the search results and select Run as administrator.
    3. Enter DISM.exe /Online /Cleanup-image /Restorehealth (note the space before each "/"). (Note: This step may take a few minutes to start and up to 30 minutes to run and complete.)
    4. Enter sfc /scannow (note the space between "sfc" and "/").

    Please update this thread with the results so we can further check on the issue should it persist.

    Regards.

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  5. Anonymous
    2018-12-28T00:17:44+00:00

    Alexandre:

    Why are you repeating Vanessa's 8/15 post? No one has since replied that it helped them, and at least Tom 8/20 reported that it didn't help.  

    Vanessa's suggestion is basically for a failed Windows update, which does not seem to be the case here.  No users have reported problems with the updates themselves.  The Microsoft instructions for \Restorehealth, do not suggest safemode, so I don't think Safemode will make much difference.

    All:

    If DISM \Restorehealth helps anyone please let us know.

    P.S.

    Nover's 10/1 regedit fix has helped several users, and is the core of the fix reported in the Chrome Help Forum here.   AFAIK it is the only solution.

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