April 2018 update broke Chrome browser (Cryptographic Services bug)

Anonymous

I updated to the April 2018 version of Win10 a couple months ago. It caused several issues and broke my Chrome browser completely, so I reverted back to the old version. But Microsoft forced another update on me, so I need this issue fixed somehow.

All the googling I've done says Microsoft has "fixed" this issue with the April update breaking Chrome, but I've installed all patches and they clearly haven't, not in my case. Pages simply refuse to load and time out.

I've narrowed the issue down to the "Cryptographic Services" service. If I stop the service, all of the Chrome pages instantly load and I have no issues for about an hour. It seems to be some sort of issue with certificates/SSL.

The problem is the service keeps restarting itself. I've tried setting it to "disabled," tried unchecking the service in System Configuration, nothing works. It always comes back and Chrome breaks. I'm sure there's good reason to keep it running but I'm not going to let Microsoft force me out of my favorite browser/bookmarks/extensions/etc. like this, and I can't keep stopping a service every hour just to browse the web.

So I need a solution please. And something specifically related to fixing the issue with Cryptographic Services preventing SSL on Chrome. I've done all the basic stuff like reinstalling Chrome, checking firewall settings, etc..

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Anonymous

2019-06-12T02:49:48+00:00

DON't change the CRYPTSVC into local. if you do so nothing works in windows. do exactly is I said. that works!!!

hi, for me windows still works fine for now. what do you suggest? thanx
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Anonymous

2019-06-11T23:31:45+00:00

DON't change the CRYPTSVC into local. if you do so nothing works in windows. do exactly is I said. that works!!!
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Anonymous

2019-06-11T23:07:02+00:00

All: Beware!

Changing the CryptSvc logon to Local system account will break future software updates, including Windows updates. Changing it to Local system does solve the CryptSvc blockage when opening sites, but the downside is pretty severe.

A better fix is to disable user added Certificate Authorities, which are seldom used (if you're not a developer or digging around in web certificates) with this .reg file CA HKLM_Pol_PR-DisableCA.reg (This may appear as a .mp3 file. Download and inspect with Notepad. It really is a .reg registry file.)

The real cleanup is to delete (rebuilds automatically, cleanly) the registry data at:

HKEY_CURRENT_USER\Software\Microsoft\SystemCertificates\Root

as described earlier in this thread.

For background see Chrome Bug 838707#212 and #213

Or this Chrome Help Community thread.

Hi,

I didn't see your reply and changed CryptSvc logon to local system. Now, as you said, windows update and troubleshooting is not working for me. Is there any option to fix this?

Thanks for your reply.

Emre.
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Anonymous

2019-06-08T06:27:50+00:00

All: Beware!

Changing the CryptSvc logon to Local system account will break future software updates, including Windows updates. Changing it to Local system does solve the CryptSvc blockage when opening sites, but the downside is pretty severe.

A better fix is to disable user added Certificate Authorities, which are seldom used (if you're not a developer or digging around in web certificates) with this .reg file CA HKLM_Pol_PR-DisableCA.reg (This may appear as a .mp3 file. Download and inspect with Notepad. It really is a .reg registry file.)

The real cleanup is to delete (rebuilds automatically, cleanly) the registry data at:

HKEY_CURRENT_USER\Software\Microsoft\SystemCertificates\Root

as described earlier in this thread.

For background see Chrome Bug 838707#212 and #213

Or this Chrome Help Community thread.

This is also a good answer @LarryLACa Thank you for spending the time to help us all with this issue! I do some web development (mostly software apps), and mostly use linux for that, but also rely pretty heavily on having a healthy Windows environment for testing and running some apps. I saw some mention of a possible correlation between this issue and AV. I do not run antivirus on my work stations (LAN) and seem to have this problem anytime I let Win10 fully update. Thanks again everyone!
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Anonymous

2019-06-08T06:10:39+00:00

Still working around this issue? I have 2 x Xeon CPUs, and 36GB ram (win 10 hogging 16GB just browsing). I am to the point I use Win10 for nothing else but some video editing software I will soon learn to live without. Unfortunately my Daughter is online home schooled and I need to figure out a good fix for her PC. Ubuntu? I cant stand and watch over her shoulder all of the time!

ETA: Thank you everyone for your contributions, sadly I have not found a good fix that sticks!

hi! actually its still working pretty good . i have win 10 (1809) with 16gb ram (corsair), cpu: i7 ddr5 MSI, graphics: amd radeon 7700. i did a LOT of research about this topic, tried a few things but it didnt worked. i was getting frustrated until i got here. and BOOM , it really worked . before i wrote this i also checked again to see if its still working and it does. you should try it.

Thank you I did try this on my work station and it is working great for me. Since school is out in one week, Im going to setup dual boot win10/linux for my 12 yr old so she can learn to use both, since to me this looks like a shot at Chrome, and although Edge browser is very nice, Chrome also has its good attributes.
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