April 2018 update broke Chrome browser (Cryptographic Services bug)

Anonymous
2018-08-13T22:50:55+00:00

I updated to the April 2018 version of Win10 a couple months ago. It caused several issues and broke my Chrome browser completely, so I reverted back to the old version. But Microsoft forced another update on me, so I need this issue fixed somehow.

All the googling I've done says Microsoft has "fixed" this issue with the April update breaking Chrome, but I've installed all patches and they clearly haven't, not in my case. Pages simply refuse to load and time out.

I've narrowed the issue down to the "Cryptographic Services" service. If I stop the service, all of the Chrome pages instantly load and I have no issues for about an hour. It seems to be some sort of issue with certificates/SSL.

The problem is the service keeps restarting itself. I've tried setting it to "disabled," tried unchecking the service in System Configuration, nothing works. It always comes back and Chrome breaks. I'm sure there's good reason to keep it running but I'm not going to let Microsoft force me out of my favorite browser/bookmarks/extensions/etc. like this, and I can't keep stopping a service every hour just to browse the web.

So I need a solution please. And something specifically related to fixing the issue with Cryptographic Services preventing SSL on Chrome. I've done all the basic stuff like reinstalling Chrome, checking firewall settings, etc..

Windows for home | Windows 10 | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

165 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2019-06-19T12:00:50+00:00

    I too have the issue after I installed a new HDD and a fresh copy of Windows 10 Home about a week ago.  I depend on Chrome and Mozilla because I work from home and Edge is not compatible with the Websites I work from.  It really sucks.  I lost time and money.  I have to stop Crypto manually each day now.. several times a day.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-06-19T02:06:19+00:00

    I am having the same issue.

    That's my way i fixed:

    1. Open Run and type in regedit
    2. Go here: *HKEY_CURRENT_USER\Software\Microsoft\SystemCertificates\Root*
    3. Right-click ProtectedRoots > Permissionsand pick your account .

        Tick Allow Full Control

    1. Right-click Rootand Export 
    2. Open Task Manager > stop Cryptographic Serviceand Delete Root(HKEY_CURRENT_USER\Software\Microsoft\SystemCertificates**)** key in Regedit.
    3. Restart your Windows.

    Enjoy.

    SOLVED THANK YOU SO MUCH

    hi!! what are the pros and cons of doing that? i dont know if i should be touching the registry area..

    thanx

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2019-06-19T00:37:24+00:00

    I am having the same issue.

    That's my way i fixed:

    1. Open Run and type in regedit
    2. Go here: *HKEY_CURRENT_USER\Software\Microsoft\SystemCertificates\Root*
    3. Right-click ProtectedRoots > Permissionsand pick your account .

        Tick Allow Full Control

    1. Right-click Rootand Export 
    2. Open Task Manager > stop Cryptographic Serviceand Delete Root(HKEY_CURRENT_USER\Software\Microsoft\SystemCertificates**)** key in Regedit.
    3. Restart your Windows.

    Enjoy.

    SOLVED THANK YOU SO MUCH

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2019-06-12T18:41:39+00:00

    Panta:

    Restore the CryptSvc logon to Network Service

    Apply the .reg file update in my June 7 comment

    Mark my June 7 comment as Helped Me

      and this one too

    Hi Larry,

    Thanks for your help! 

    Now everything is working as they should be.

    Emre.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2019-06-12T15:29:34+00:00

    Panta:

    Restore the CryptSvc logon to Network Service

    Apply the .reg file update in my June 7 comment

    Mark my June 7 comment as Helped Me

      and this one too

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments