This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I updated to the April 2018 version of Win10 a couple months ago. It caused several issues and broke my Chrome browser completely, so I reverted back to the old version. But Microsoft forced another update on me, so I need this issue fixed somehow.
All the googling I've done says Microsoft has "fixed" this issue with the April update breaking Chrome, but I've installed all patches and they clearly haven't, not in my case. Pages simply refuse to load and time out.
I've narrowed the issue down to the "Cryptographic Services" service. If I stop the service, all of the Chrome pages instantly load and I have no issues for about an hour. It seems to be some sort of issue with certificates/SSL.
The problem is the service keeps restarting itself. I've tried setting it to "disabled," tried unchecking the service in System Configuration, nothing works. It always comes back and Chrome breaks. I'm sure there's good reason to keep it running but I'm not going to let Microsoft force me out of my favorite browser/bookmarks/extensions/etc. like this, and I can't keep stopping a service every hour just to browse the web.
So I need a solution please. And something specifically related to fixing the issue with Cryptographic Services preventing SSL on Chrome. I've done all the basic stuff like reinstalling Chrome, checking firewall settings, etc..
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Yes thanks, I managed it in the end and Chrome is back in action. It has spurred me on to do more registry edits, namely to get back Windows Photo Viewer which was hidden from view for some inexplicable Microsoft reason.
Why is it that I find the posters in this forum so much more helpful and knowledgeable than the support staff?
If you can't delete the folder (had this issue as well) the rights had been removed. Rightclick the folder again and make sure, that you allow yourself to erase (or rename) it. You need to check the box in permission properties. For me it removed the permissions again after first try.
If you feel uncomfortable erasing the folder, you can simply rename it, that does the job as well. This way you don't need to export it, because the export is just supposed to be a backup. If you rename the Root folder to "Root-Backup", it's fine as well. Just in case something goes wrong, which won't.
So if you can't rename it, make sure to rightclick it again and give yourself the privileges. Usualy giving privileges for root folder should be enough. If you still can't rename it after stopping the cryptographic service, you can also change the privileges to full access for the main folder, where root folder is in. You can't do anything wrong here and changing the access rights so your own windows account has full access doesn't do any harm as well.
I'm not on any network so I can't log on with network services. I'm just a home based user with a new home-built computer which has given me more problems than all the other rigs I've built put together.
I'm a complete amateur when it comes to editing the registry. I followed the instructions to delete the root folder, only to find that the system didn't allow me to delete the protected roots folder. In addition, I'm uncertain as to the purpose of exporting the folder?
Thus I'm stuck with task managing the cryptographics services.
If I'd known... when I started planning this new rig, I would have stuck with Intel. I've already had to exchange my nVidia card for a Radeon because I was prevented from downloading the drivers, (quote: 'because they don't work with this version of Windows') and I've had to swap the RAM modules because the system was freezing.
Now I'm wondering if both these problems are Microsoft's doing, and not nVidia and Corsair (RAM).
Hi,
don't STOP cryptographic services . and logon with NETWORK SERVICES (username and Password)
