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As of recent, when connecting any pair of bluetooth headphones or devices, I would get stuttering problems where when using bluetooth headphones, the audio would frequently cut in and out randomly, and it would frequently disconnect, even when it was fully charged. And yes, I've tried to fix the issue by disabling audio enhancements, but it hasn't helped at all. Additionally, I've had problems with other bluetooth devices where they would also frequently disconnect. Is there a fix to these problems?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Had the same issue after Oct 18 update. New update has issue with old devices. Even microsoft support wasn't able to sort after installing driver and changing services setting.
Simple solution: buy a usb bluetooth 4 adapter for a tenner and it works.
Same. When bluetooth mouse is connected I have no issues, but as soon as I start moving the mouse, stuttering.
The short answer (for me at least), Disconnect WiFi.
The long answer:
I've had this problem for a long time now and searched everywhere and tried everything suggested and the beat skips on...
Many suggested in different forums that Wifi causes Bluetooth problems and many point out Router location could have an effect, so that's another thing to keep in mind.
In my setup, my router is relatively far from the BT speakers (around 15 meters plus wall) so i didn't think that is the issue and just as i was about to give up (AGAIN!!) i decided to check the Wifi connection and disconnected from internet. Tried it for a few songs and then turned on the connection again to check that no-one posted this answer and to write this reply and guess what? Of course the skipping returned.
so hopefully this might help some other frustrated people and by all means, this solution is less then ideal but at least i can now enjoy my speakers again , Offlineof course. This will of course not help in the streaming department...
Microsoft , i appreciate your work but please fix this very long present problem. if phones are able to stay online and in sync my much more powerful and equipped PC should be able to at least offer the same usability.
Stuttering stopped after I disabled "Remote control" in Services tab.
Control Panel\Hardware and Sound\Devices and Printers -> Right click on your Bluetooth device and select Properties, then find the Services tab.
Yes, there is some sort of issue with the Broadcom Network Adapter drivers. I disabled it and it solved the problem, but I was left without WIFI. So I opened up the Device Manager, went into Broadcom Network Adapter Properties, choose Advanced, and then turned the "Bluetooth Collaboration" Value to "Disable". Works now without the stutter and still have WIFI.
