Having Bluetooth Stuttering Issues on Windows 10

Anonymous
2018-07-05T06:36:08+00:00

As of recent, when connecting any pair of bluetooth headphones or devices, I would get stuttering problems where when using bluetooth headphones, the audio would frequently cut in and out randomly, and it would frequently disconnect, even when it was fully charged. And yes, I've tried to fix the issue by disabling audio enhancements, but it hasn't helped at all. Additionally, I've had problems with other bluetooth devices where they would also frequently disconnect. Is there a fix to these problems?

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

166 answers

Sort by: Oldest
  1. Anonymous
    2020-04-28T13:24:57+00:00

    problem solve tool which has never in human history helped to solve an actual problem. Very nice

    lol true statement. What passes the threshold needed to actually get a response from a technically-inclined (non-copy/paste) customer service rep at Microsoft?

    And as I say that here goes some free troubleshooting for Microsoft...you're welcome Microsoft.

    Problem for me is definitly wi-fi interference on a 5g connection.  I'm running windows 10 fully updated, 2019 Lenovo Yoga with an Intel 9260 network adapter. Biggest stuttering issue is with a brand new plantronics headset that has no problem pairing with my iPhone or other devices.  Drivers fully updated on all devices (headphones and laptop).

    • Tried forgetting the device and re-pairing several times
    • Tried turning off hands free telephony, didn't fix it
    • Tried turning off enhancements, didn't work
    • Switching to a 2.4 GHz connection worked to stop the stuttering...but now I'm limited to a 2.4 GHz...and now I no longer have a 2.4 GHz wifi router so that's no longer an option.

    I tried going to Device Manager->Network Adapters-> Intel 9260 -> Advanced Tab -> Properties on wireless modes and switched the various values to see if anything would get better.  On the first two options, going to value 1. 5GHz and value 3. 802.11ac respectively seemed to clear it up a bit, but still stuttering here and there.

    I think I'll keep trying the various options within the advanced settings tab to see if anything else might be the cause, but that's about all I've got at this point...unless Microsoft plans to talk with Intel and Lenovo to see if there's a fix for this.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2020-04-29T20:47:32+00:00

    I am having the same issue. Just started yesterday and ONLY happens with windows. My android phone still has perfect audio.

    Using the Bose QC35 ii, and they have had no issues with my PC for over a year. Not sure what Microsoft has changed now but its really ruining my experience.

    Same! Seemingly out of no where, my system started performing poorly so I reinstalled windows 10 but blue tooth problem persists.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2020-04-30T17:24:52+00:00

    This worked for me as well.

    Even when I was using an application explicitly set to output to the "Headphones WI-1000X" (Bose? nope, wandering in here from Google) device it still stuttered. I had to completely disable Hands-Free Telephony.

    This isn't perfect though. Now the mic doesn't work at all.

    Why can my crummy old Android phone that overheats handle switching between A2DP ("Headphones" - sounds good) and Headset Profile or HFP seamlessly while Windows chokes to do it with 8 x64 cores?

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2020-05-01T14:28:48+00:00

    I have a 2019 Razer Blade Stealth and Edifier R1280DB that would stutter as well.

    I can confirm this change to Control Panel -> Devices and Printers -> Right Click BT Speakers -> Properties -> Services and then disabling "Remotely Controllable Device" worked for me

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2020-05-01T18:25:29+00:00

    I had the same issue with both my BT devices and finally solved it by installing the wi-fi (and I guess BT) antenna in the back of the PC.  No more issues now!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments