Having Bluetooth Stuttering Issues on Windows 10

Anonymous
2018-07-05T06:36:08+00:00

As of recent, when connecting any pair of bluetooth headphones or devices, I would get stuttering problems where when using bluetooth headphones, the audio would frequently cut in and out randomly, and it would frequently disconnect, even when it was fully charged. And yes, I've tried to fix the issue by disabling audio enhancements, but it hasn't helped at all. Additionally, I've had problems with other bluetooth devices where they would also frequently disconnect. Is there a fix to these problems?

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

166 answers

Sort by: Oldest
  1. Anonymous
    2019-11-25T04:59:06+00:00

    On Windows 10:

    Control Panel --> Hardware and Sound --> Devices and Printers --> (your speaker name)

    Then click the services tab, and uncheck "Serial Port (SPP) 'LWACP')

    So far, it hasn't stuttered. Hope this helped because I was also fed up with the constant cutting in and out from my Megaboom 3.

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2019-12-09T10:15:11+00:00

    Hi ToniFlamboni,

    I had the same problem. my PC is a HP 700-325d Desktop. i try so many software-based solutions for the issue to no avail.

    It turns out my problem lies on the hardware which is the network Wi-Fi/Bluetooth mini PCI card (mine is the Broadcomm 802.11bgn Wi-Fi Adapter) at my miniPCIe card slot. At the control panel if i disable the Wi-Fi, the Bluetooth audio works perfectly, but as soon as I enable the Wi-Fi connection, it immediately begin to stutter.

    My solution is to have an independent Wi-Fi card installed (I use a TP-Link 802.11n PCIe x1 wireless network card, I happen to have 3 unused PCIe x1 slots). when I restart my windows, the Broadcomm Wi-Fi automatically disconnected, leaving the Bluetooth active, and the TP-Link is now used for Wi-Fi connection (Network Connections in Control Panel). 

    There, my problem solved. I my info can help for anyone facing the same problems.

    thnks.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2019-12-11T03:48:23+00:00

    Having the exact same issue with the audio stuttering and cutting out. I assume its an issue with the integrated bluetooth chip on my Intel Wireless-AC 9560 that came preinstalled on my gigabyte motherboard. I updated drivers, tried disabling services, uninstalling/reinstalling, etc. I went out and bought a cheap Insignia 4.0 bluetooth USB dongle, and (this is key...) after uninstalling the Intel Bluetooth Adapter device from the Device Manager, plugged the little sucker in and zero issues. There is a serious problems with this Intel adapter and its drivers on Windows 10, please have someone look into this.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  4. Anonymous
    2019-12-11T10:33:29+00:00

    FIX!

    Found at MadWebskills and worked perfectly for me!

    Step 1: Press the Windows button just beside the Alt and Spacebar buttons.

    Step 2: Type "Control Panel" and open Control Panel

    **Step 3:**Under"Hardware and Sound" click "View Devices and Printers"

    Step 4: Find your device from the list and right click it.

    **Step 5:**Click "Properties" then select "Service"

    Step 6: From this menu you will see an option called "Hands-free telephony". Untick this.

    Step 7: Hit "apply".

    Step 8: If your device is connected, now disconnect and reconnect/connect. Device should proceed to run normally.

    [Instant fix for me and worked straight away. Computer seems to decide the device is a hands free calling device instead of a headset and incorrectly reads it.] Hope this worked as easily for you too!

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments No comments
  5. Anonymous
    2019-12-11T14:45:18+00:00

    FIX!

    Found at MadWebskills and worked perfectly for me!

    Step 1: Press the Windows button just beside the Alt and Spacebar buttons.

    Step 2: Type "Control Panel" and open Control Panel

    **Step 3:**Under"Hardware and Sound" click "View Devices and Printers"

    Step 4: Find your device from the list and right click it.

    **Step 5:**Click "Properties" then select "Service"

    Step 6: From this menu you will see an option called "Hands-free telephony". Untick this.

    Step 7: Hit "apply".

    Step 8: If your device is connected, now disconnect and reconnect/connect. Device should proceed to run normally.

    [Instant fix for me and worked straight away. Computer seems to decide the device is a hands free calling device instead of a headset and incorrectly reads it.] Hope this worked as easily for you too!

    Not for me :(

    I tried these changes with my built-in BT and a BT USB dongle. Same stutter.

    Was this answer helpful?

    6 people found this answer helpful.
    0 comments No comments