Why is my Epson Scanner freezing after upgrading to Windows 10 Spring 2018

Anonymous
2018-05-23T11:36:11+00:00

i can only scan once before My scan software locks and i then have to cycle the scanner off/on and restart my scan software for the next scan.   This problem affects all my Epson devices that scan.  I tried reinstalling manufacturers software.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-03-12T16:48:23+00:00

    got it to run twice in a row running as administrator, thanks all

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  2. Anonymous
    2019-04-08T13:28:54+00:00

    I just want to follow up that since I first encountered this problem in August 2018, till today I have not found a permanent solution ("running as administrator" does not always work for me as the scanner still freezes after one or a few scans, and in the first place this should not even be called a "solution" in the first place). After eight months contacting Epson and also exhausting all possible options on my own, I have given up on resolving this issue.

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  3. Anonymous
    2019-04-08T22:01:23+00:00

    Good to know.

    The problem first appeared when I strarted using a new HP Pavilion laptop. Before, I had a Dell that was running Vista. I had no problems with that. I did keep the old Dell (thank god) and so when I have a big scanning project I will hook it up.

    I have since seen that many people report the same frustrating problem and that appears to be some oversight.

    I should mention that I can print using the Epson Print Utility which I uploaded off the Epson disk.

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  4. Anonymous
    2019-04-08T22:16:56+00:00

    I just want to follow up that since I first encountered this problem in August 2018, till today I have not found a permanent solution ("running as administrator" does not always work for me as the scanner still freezes after one or a few scans, and in the first place this should not even be called a "solution" in the first place). After eight months contacting Epson and also exhausting all possible options on my own, I have given up on resolving this issue.

    https://www.epson.co.uk/viewcon/corporatesite/products/mainunits/faq/8654/2784

    PLEASE GET THE PATCH FROM HERE! somebody please put it on the first page

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    2 people found this answer helpful.
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