Why is my Epson Scanner freezing after upgrading to Windows 10 Spring 2018

Anonymous
2018-05-23T11:36:11+00:00

i can only scan once before My scan software locks and i then have to cycle the scanner off/on and restart my scan software for the next scan.   This problem affects all my Epson devices that scan.  I tried reinstalling manufacturers software.

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2018-10-31T17:22:40+00:00

    Very Simple Fix for the very common problem. Just go through the following steps -

    1. Right Click Epson icon
    2. Select "Properties"
    3. Select "Compatibility"
    4. Click "Change Settings for All Users"
    5. Tick the - "Run this program as Administrator"
    6. Click "Apply"
    7. Exit.
    8. Run the Epson Scanner
    9. Accept / Yes for the Make changes in Windows
    10. The Scanner will run properly.
    11. When Exiting the Scanner it will Ask - "Did the Program work Satisfactorily?"
    12. Click for "Yes It worked"

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  2. Anonymous
    2018-10-21T21:40:19+00:00

    I had the same problem with Win 10 v. 1803 (build 17134.345) and an Epson V370 Photo scanner installed 2018/9/3 using the included CD:  it would make only one scan then would RQR restart to make one more.  Tried authorizing "run as administrator" at:

             >the homepage shortcut,

             >the taskbar shortcut,

             >the Win 10 START program list shortcut "Epson Scan", and

             >that shortcut's file location (under the Shortcut tab/Advanced button), which didn't have the entry even though it had previously been entered via that shortcut "Epson Scan"

    That might be overkill, but it has worked so far.

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  3. Anonymous
    2018-10-17T11:39:53+00:00

    Hi!

    Had the same issue. None of the solutions to fix Epson Scan worked for me, but I installed an opensource alternative and it works great (NAPS2) - so it's probably not a scan driver issue, but an issue with Epson Scan itself.

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  4. Anonymous
    2018-10-15T17:19:09+00:00

    Epson have posted a patch for this at https://www.epson.co.uk/viewcon/corporatesite/products/mainunits/faq/8654/2784

    Thank you Claire! This patch isn't included in the Epson Auto-Updater software yet, at least for my model (WF-3520). Also, even though it's the UK site, it worked for my US model. FYI, it also does not give any confirmation dialog when the patch is complete.

    I can confirm your observations, and that the patch has solved the problem for me with the Epson Stylus SX235W being controlled from Win10 Pro v1803 b17134.345.

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  5. Anonymous
    2018-08-28T23:58:27+00:00

    Epson have posted a patch for this at https://www.epson.co.uk/viewcon/corporatesite/products/mainunits/faq/8654/2784

    Thank you Claire! This patch isn't included in the Epson Auto-Updater software yet, at least for my model (WF-3520). Also, even though it's the UK site, it worked for my US model. FYI, it also does not give any confirmation dialog when the patch is complete.

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