Solved Windows 10 April 2018 Feature Update audio glitches and stuttering on old x58 system

Anonymous
2018-05-01T09:12:36+00:00

This is a bit of a self answering post to save other people the troubleshooting that I've had to do.

I'm on an old system from Dell, where the motherboard and CPU are from an old Studio XPS 435MT.  It's an old (but still managing) Core i7 940 CPU, but the bigger challenge is the ICH10R SATA ACHI / RAID controller.  

To cut a long story short, after upgrading from 1709 to 1803 (via Windows Update), I got horrible audio stuttering on both the built in Realtek system, and an external Focusrite Scarlett 2i2 (2nd gen).  The fact that I had problems on both made me think that the issue was more fundamental than an audio driver issue, and so it proved to be.

It turned out that I had horrific DPC latency issues on what Windows had defaulted to as a storage driver (storport.sys).

After digging a bit, I installed the latest Intel RST driver.  No joy. It was just as bad.

Then I realised that Intel probably dumped support for ICH10R donkey's years ago, and so they did. In fact, they seem to have dropped it back in 2012.

So I uninstalled that, and downloaded Intel RST version 11.7.0.1013 from the Intel download site (thankfully it is still there).  This is the last version of the driver with support for ICH10R as far as I can see.

After installing this version, the audio problems are gone, or as good as gone. The latency on storport.sys is nominal again.

I just hope saves someone else the troubleshooting nightmare. Intel have left us poor people that are milking the last life out of the first gen Core CPUs high and dry with regards to Meltdown and Spectre patches, and the performance has been badly impacted by few patches that have released... but at least this might let us keep the old ICH10R chugging along a bit longer!

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2018-08-30T13:54:05+00:00

    Very good catch HowieH100!  v13.6.0.1002 looks great so far!

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  2. Anonymous
    2018-08-30T13:53:07+00:00

    Results with v13.6.0.1002 appear to be good so far. Just installed it and it is looking great.

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  3. Anonymous
    2018-08-30T13:51:38+00:00

    Apologies for the delay.  I've just got round to installing v13.6.0.1002.  So far the results, both via Latency Monitor and by subjective experience are very good indeed. 

    I simply installed v13 over v11 and rebooted.  I'll report back if I see any issues over the next few days, but to be honest, I doubt I will see any.  This looks good!

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  4. Anonymous
    2018-08-30T05:24:03+00:00

    Once all the slots were filled up, I never had this disappearing RAM problem again.

    Thanks. I mentioned in a prior comment that I have all slots already full with six 4GB modules for a total of 24GB of RAM, 2 of which keep disappearing (slots #1 and #4). Removing and reseating them helps most of the time. 

    If I figure it out I'll comment again.

    v13 has continued to be stable, with the exception of two instant-reboots in the past week, which I think were either power-related or RAM issues-related.

    James, did you upgrade to v13 yet? What's your experience been?

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