Screen brightness stuck at max after updating to Windows 10 version 1803 (build 17134 / April 2018 Update)

Anonymous
2018-04-30T22:07:35+00:00

Hi

I just updated the Windows 10 Home installation on my laptop to build 17134 and now I can't adjust the screen brightness. It's stuck at the highest brightness setting and while the brightness slider moves up and down it doesn't change anything. I tried deleting the display and graphic drivers and reinstall them but it didn't solve my problem. My laptop is an old lady so it no longer receives driver updates. Any suggestions?

Specs: https://support.hp.com/ee-en/document/c02286076

HP Envy 14-1090eo

2.4 GHz Intel Core i5-450M

ATI Mobility Radeon HD 5650 1GB DDR3 (Switchable)

8GB (2x4GB) Samsung PC3-12800 DDR3

Samsung SSD 850 EVO 1TB

Display drivers:

- 1. Primary: Intel® HD Graphics (Core i5)

Report Date: 4/30/2018

Report Time[hr:mm:ss]: 23:53:55

Driver Version: 8.15.10.2900

Operating System: (6.2.9200)

Default Language: English (United States)

DirectX* Version: 10.1

Physical Memory: 7989 MB

Minimum Graphics Memory: 32 MB

Maximum Graphics Memory: 973 MB

Graphics Memory in Use: 115 MB

Processor: Intel64 Family 6 Model 37 Stepping 5

Processor Speed: 2394 MHz

Vendor ID: 8086

Device ID:  0046

Device Revision: 02

**- 2. Secondary:**ATI Mobility Radeon HD 5650

Radeon Settings Version - 2016.0226.1531.27895

Driver Packaging Version - 15.301.1901-160226a-299900E

Provider - Advanced Micro Devices, Inc.

2D Driver Version - 8.1.1.1533

Direct3D® Version - 9.14.10.1171

OpenGL® Version - 6.14.10.13417

OpenCL™ Version - 2.0.4.0

AMD Mantle Version - 9.1.10.99

AMD Mantle API Version - Not Available

AMD Audio Driver Version - 10.0.0.3

Update May 25, 2018:

This solution from Ferdz Amp with a minor tweak solved my problem.

For those still encountering this issue, I recommend that you follow these steps and see if the issue persists:

  1. In Windows start search box, type in regedit and hit Enter.
  2. Navigate to the following key:
    • HKEY_LOCAL_MACHINE/SYSTEM/ControlSet001/Control/Class/ 4d36e968-e325-11ce-bfc1-08002be10318 /0000
  3. Double-click the item of FeatureTestControl, set the hexadecimal value to "fb20", and click OK.
  4. Reboot your computer to reflect the changes.

Registry Disclaimer: The steps mentioned here includes system registry modification. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow the steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: Article ID 322756.

Let me know how it goes.

The written location for FeatureTestControl was different on my system. The location is:

  • HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class{4d36e968-e325-11ce-bfc1-08002be10318}\0001

Please be aware that after doing this edit, selecting the lowest level of brightness will turn off your screen. This also means that if you are running on battery (laptop) and you select the power mode "Best battery life" or Windows automatically switches to "Best battery life" upon unplugging the charger, your screen will be turned OFF! This is not a major concern since you can just turn up the brightness to the next lowest level via the FN+F3 (key combo might differ on other laptop brands) keyboard control shortcut and the screen will be turned back ON.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2018-05-25T09:31:54+00:00

Hi

I just updated the Windows 10 Home installation on my laptop to build 17134 and now I can't adjust the screen brightness. It's stuck at the highest brightness setting and while the brightness slider moves up and down it doesn't change anything. I tried deleting the display and graphic drivers and reinstall them but it didn't solve my problem. My laptop is an old lady so it no longer receives driver updates. Any suggestions?

Specs: https://support.hp.com/ee-en/document/c02286076

HP Envy 14-1090eo

2.4 GHz Intel Core i5-450M

ATI Mobility Radeon HD 5650 1GB DDR3 (Switchable)

8GB (2x4GB) Samsung PC3-12800 DDR3

Samsung SSD 850 EVO 1TB

Display drivers:

- 1. Primary: Intel® HD Graphics (Core i5)

Report Date: 4/30/2018

Report Time[hr:mm:ss]: 23:53:55

Driver Version: 8.15.10.2900

Operating System: (6.2.9200)

Default Language: English (United States)

DirectX* Version: 10.1

Physical Memory: 7989 MB

Minimum Graphics Memory: 32 MB

Maximum Graphics Memory: 973 MB

Graphics Memory in Use: 115 MB

Processor: Intel64 Family 6 Model 37 Stepping 5

Processor Speed: 2394 MHz

Vendor ID: 8086

Device ID:  0046

Device Revision: 02

**- 2. Secondary:**ATI Mobility Radeon HD 5650

Radeon Settings Version - 2016.0226.1531.27895

Driver Packaging Version - 15.301.1901-160226a-299900E

Provider - Advanced Micro Devices, Inc.

2D Driver Version - 8.1.1.1533

Direct3D® Version - 9.14.10.1171

OpenGL® Version - 6.14.10.13417

OpenCL™ Version - 2.0.4.0

AMD Mantle Version - 9.1.10.99

AMD Mantle API Version - Not Available

AMD Audio Driver Version - 10.0.0.3

Moved from ( Windows / Windows 10 / Windows update, recovery, & backup )

did new cumulative update fixed brightness issue?

No KB4100403 (OS Build 17134.81) didn't solve it. But this solution from Ferdz Amp with a minor tweak did.

For those still encountering this issue, I recommend that you follow these steps and see if the issue persists:

  1. In Windows start search box, type in regedit and hit Enter.
  2. Navigate to the following key:
    • HKEY_LOCAL_MACHINE/SYSTEM/ControlSet001/Control/Class/ 4d36e968-e325-11ce-bfc1-08002be10318 /0000
  3. Double-click the item of FeatureTestControl, set the hexadecimal value to "fb20", and click OK.
  4. Reboot your computer to reflect the changes.

Registry Disclaimer: The steps mentioned here includes system registry modification. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow the steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: Article ID 322756.

Let me know how it goes.

The written location for FeatureTestControl was different on my system and is located in:

  • HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class{4d36e968-e325-11ce-bfc1-08002be10318}\0001

Please be aware that after doing this edit selecting the lowest level of brightness will turn off your screen. This also means that if you are running on battery (laptop) and you select the power mode "Best battery life" or Windows automatically switches to "Best battery life" upon unplugging the charger, your screen will be turned OFF! This is not a major concern since you can just turn up the brightness to the next lowest level via the FN+F3 (key combo might differ on other laptop brands) keyboard control shortcut and the screen will be turned back ON.

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  1. Anonymous
    2018-05-23T13:25:04+00:00

    Warning. Someone is trying to take over the accounts on the M $ account basis. Just someone from IP: 81.234.143.59 (Sweden) tried to stir up sending via Skype (which is leaky !!!) to all my friends information with a link to the virus!

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  2. Anonymous
    2018-05-23T11:51:00+00:00

    After a few days of work I finally found a solution for my laptop (HP Pavilion dv6-3120ew 1st Gen Intel HD Graphics). You should disable Intel Display Power Saving 

    https://mikebattistablog.wordpress.com/2016/05/27/disable-intel-dpst-on-sp4/.

    Be careful about registry !!! Make backup of them before !!!!

    On my machine I have to tune this one 

    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class{4d36e968-e325-11ce-bfc1-08002be10318}\0002] "FeatureTestControl"=dword:00009240

    (in an article is .........Class{4d36e968-e325-11ce-bfc1-08002be10318}\0000......)

    Curiosity my old value FeatureTestControl=f810 doesn't work I had to change it to f942.

    What did you change in your kernel, Microsoft ? Is it a bug ? Quod erat demonstrandum !!!

    Good luck. Bye C

    Additional readings:

    https://docs.google.com/spreadsheets/d/1qBer\_p2xJVnYqG7T\_GjYZf7CcdKo6SEwrMvApXkF\_7g/pub

    If you want to examine your previous setting make a copy windows.old\system32\config\system  and load it in regedit (load hive). 

    Who test solution for Mobile Intel 4 series chipset ?

    I roolbacking my system to previous version - 1709 and can't test this solution now.

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  3. Anonymous
    2018-05-23T11:18:31+00:00

    get help with virtual agent with special person may u can get help

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    0 comments No comments
  4. Anonymous
    2018-05-23T10:40:00+00:00

    Who test solution for Mobile Intel 4 series chipset ?

    I roolbacking my system to previous version - 1709 and can't test this solution now.

    Was this answer helpful?

    0 comments No comments