Windows 10 restarting at random times

Anonymous
2017-12-29T13:58:18+00:00

I can be working on computer during the day and then, for no reason, the thing just shuts off and then restarts. Windows 10

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* Original title: Restarting

[Moved from: Windows / Windows 10 / Sleep and Power on/off]

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-01-30T20:33:44+00:00

    I have received a message from "Hello, my name is Kenny Roberts with the Microsoft Support team.". He provided some information on saving a dump file using UCSLogTool.  Quite different from your instructions.

    Are both of you working together?

    Regards,

    Tom

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  2. Anonymous
    2018-01-31T18:20:59+00:00

    He is also a Microsoft employee and is also interested in having this issue resolved soonest. Our goal may be the same but our methods are different. You can try either of the steps as the goal is just to get a .dmp file from your computer. That being said, please revisit the steps I have provided on this thread and see if you will be more comfortable with it.

    We will wait for your feedback.

    Regards.

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  3. Anonymous
    2018-02-01T21:32:05+00:00

    Sent to Kenny. I will try your approach now.

    Kenny,

    A reboot happened at 4:07PM 2/1/18. Here is the link to USCLogTool results.

    https://1drv.ms/f/s!AqRMMjsjigz\_k0o1tlZI7-3BNmdI

    Let me know if you need additional information.

    Regards,

    Tom

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  4. Anonymous
    2018-02-01T21:56:02+00:00

    These instructions for the small dump creation are not for manual creation, correct? It appears that the dump will be created the next time a reboot happens. Is that correct? I ask because, I followed the instructions and a dump file was not created. Plus, your instruction reference Windows 7 and I am running Windows 10

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  5. Anonymous
    2018-02-02T21:34:05+00:00

    Just had a restart and a small dump was not created.

    Any suggestions?

    I am in the process of creating UCSLog dump.

    https://1drv.ms/f/s!AqRMMjsjigz\_k0o1tlZI7-3BNmdI

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