Windows 10 restarting at random times

Anonymous
2017-12-29T13:58:18+00:00

I can be working on computer during the day and then, for no reason, the thing just shuts off and then restarts. Windows 10

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* Original title: Restarting

[Moved from: Windows / Windows 10 / Sleep and Power on/off]

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-01-23T07:11:34+00:00

    https://1drv.ms/u/s!AnieQEuP0U9CgxN-U3ryMKSn5-Lv

    Hello Liezl,     Copy of system File just after Crash-Reboot @6:29 ish.

    Hope this is the required file? If not please get back to me.

    Trevor.

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  2. Anonymous
    2018-01-23T15:22:59+00:00

    Been one week since I have had a reboot. Saying that, I will probably have one soon. All these problems have arisen since the 1709 update, but improved since 16299.192.

    An obvious change is, when someone logs out via shutdown or sign out, they disconnect but task manager shows them as still logged in but disconnected. It also shows some CPU usage and memory use for the signed out user. Not sure if it is associated with the reboot.

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  3. Anonymous
    2018-01-23T19:57:10+00:00

    Based on the event logs that you have sent us, it is possible that the issue might be related to a hardware concern like a faulty Memory Slot or Memory Module. Relative to this, there are a few steps that you can do to ensure that the operating system of your PC is not corrupted. You can perform the following steps:

    We're here if you need any other help.

    Note: Before performing the steps, please make sure to back up your file to avoid data loss especially in the event that the there will be a complete hardware failure.

    1. Access your computer's OEM website and check for any diagnostic tool available that will determine any hardware component that might be identified as failing.
    2. Update your hardware's drivers and firmware whenever available through manual download.
    3. Check if the crash is also happening while the computer is running in Safe mode.
      • This is to make sure that your PC can run all the basic components it needs. If the system fails during Safe mode, this means that further hardware diagnostics are needed.
      • That being said, it would be best to contact your PC manufacturer for help with issues on your PC's hardware.

    We're here if you need any other help.

    Regards.

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  4. Anonymous
    2018-01-24T02:56:17+00:00

    Damn if it didn't happen. One week and no reboot, then ... report it and what happens ... a reboot. Shared event logs with "Microsoft Community <MicrosoftAnswers@microsoft.com>" on one drive. Hope I did it right.

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  5. Anonymous
    2018-01-24T17:47:34+00:00

    Do you have the link to the one that you've shared? May we have it here?

    Regards.

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