Windows 10 restarting at random times

Hmm... I think tom, you have to really have it checked. I had the same error with one of the computers I was working on. After I had it tested with a new graphics card, it didn't worked. But when I updated all the firmware (totally different from a driver) it worked just fine.

I'm not sure if the testing part would work for you, but what the others experience is pretty different than what you have. Thanks to Nuewerld though, I had an idea where to start.

Use your msinfo32 on the run box and look for the dxgkrnl says if its microsoft or not?

Fuhrer,

Thanks for the information. dxgkrnl is LDDM Graphics Subsystem.

My System:

Processor AMD A8-6500 APU with Radeon(tm) HD Graphics, 3500 Mhz, 2 Core(s), 4 Logical Processor(s)

How do I go about updating the firmware?

Hi again. Were you able to find out how to update the firmware already? Is the issue resolved now?

We will wait for your updates.

Regards.

Problem is not resolved and details on which firmware or is it BIOS to update. What does the Dump point to?

I am in touch with AMD community to determine how to move forward. 

These are some of the "Windows updates" done on Dec 15 to the Display Adapter and the system firmware.

Display adapter Update on Dec 15

·         Device PCI\VEN_1002&DEV_990E&SUBSYS_2AE0103C&REV_00\3&267a616a&2&08 was migrated.Last Device Instance Id: PCI

·         Driver Management has concluded the process to add Service amdkmdap for Device Instance ID PCI\VEN_1002&DEV_990E&SUBSYS_2AE0103C&REV_00\3&267A616A&2&08 with the following status: 0.

·         Driver Management has concluded the process to add Service amdkmdag for Device Instance ID PCI\VEN_1002&DEV_990E&SUBSYS_2AE0103C&REV_00\3&267A616A&2&08 with the following status: 0.

·         Driver Management has concluded the process to add Service AMD External Events Utility for Device Instance ID PCI\VEN_1002&DEV_990E&SUBSYS_2AE0103C&REV_00\3&267A616A&2&08 with the following status: 0.

·         Driver Management concluded the process to install driver c0296217.inf_amd64_5c110cd680d977f2\c0296217.inf for Device Instance ID PCI\VEN_1002&DEV_990E&SUBSYS_2AE0103C&REV_00\3&267A616A&2&08 with the following status: 0x0.

System Firmware update on Dec 15

·         Device UEFI\RES_{7039436b-6acf-433b-86a1-368ec2ef7e1f}\0 was migrated.

Class Guid: {F2E7DD72-6468-4E36-B6F1-6488F42C1B52}

Location Path:

Migration Rank: 0x0

Present: true

As mentioned in the previous reply, the dump pointed to "0x0_dxgkrnl!dxgdbgtakesnapshot" being the  faulting module which translates to your computer's display drivers. We suggest continuing to work with AMD and ask for the latest firmware for it. We need to make sure that it is the latest before we check out other things for step by step isolation of the concern.

We're one with you in hoping for the speedy resolution of your concern.

We're just here for any feedback.

Regards.