Windows 10 restarting at random times

Thank you for keeping us posted with the crash logs. At this point, we suggest doing a manual update of your drivers, not only to ensure that they are up to date but for us to correctly pinpoint whether the issue is software or hardware related. Once you have ensured that both your OS with the latest build and your drivers from the OEM website are up to date, and the issue still persists, this means that we need to further diagnose the integrity of your hardware as this is where your dump file has led us to.

We're still here for any of your feedback.

Regards.

My OS: Version 1709 Build 16299.214. (the latest)

My AMD Radeon HD8570D is currently 15.200.1062.1004 - 18.2.1 Feb7

This is not a hardware problem! These problems started on Dec 15, 2017 the day Windows was update to Version 1709. Along with the reboots, users are not being logged off/out (as previously reported), also since December 15, 2017. Is there a way to remove Version 1709?

• Does Microsoft take responsibility for OEM driver that MICROSOFT installed as part of an update?
• Is the dump pointing to the display adapter or some other driver?
• Am I updating the correct driver?
• Should the mini dump, you requested, been triggered?
• Has Trevor and/or others resolved this problem?

Thanks for your efforts, but looking at working hardware that coincidentally failed on the same day Microsoft updated the software is quite a stretch. Along with the log out problem of the same date.

We understand your misgivings, Tom. That's why we also suggested to have the case isolated further (even if the dump file had shown the issue to be hardware) by suggesting that you do the manual update to the latest release for  Windows 10 Version 1709. This update came out on January 31, 2018 and you may get it from this link.

It would be good to install the latest drivers, as well as the latest OS update so we can be certain that our findings on the dump file information is accurate.

Do keep us posted with the result.

Regards.

I have had the same issue since December 1st—random restarts while doing everyday tasks. No blue screen...the computer just acts as if I told it to restart. This has happened infrequently enough for me not to worry about it (I looked into it, but there didn't seem to be any clear resolution), but my laptop randomly restarted for the second time today so I looked back into this issue and found this thread.

I have had these random restarts happen on two different Windows 10 computers. Seven times since December 1st on a Lenovo desktop (my primary computer), and twice since December 2nd on an HP laptop (that I don't use very frequently).

Funny thing is that every random restart (Kernel-Power, Event ID 41) is immediately preceded (at the same second or one second prior) by "FileCrypt" and "npsvcrtrig" in the Event Viewer.

For example:

Information | 1/21/2018 1:37:13 PM | Microsoft-Windows-FilterManager | 6 | None | File System Filter 'FileCrypt' (10.0, ‎2013‎-‎05‎-‎08T04:49:03.000000000Z) has successfully loaded and registered with Filter Manager.

Information | 1/21/2018 1:37:13 PM | Microsoft-Windows-FilterManager | 6 | None | File System Filter 'npsvctrig' (10.0, ‎2070‎-‎05‎-‎05T06:38:28.000000000Z) has successfully loaded and registered with Filter Manager.

Critical | 1/21/2018 1:37:13 PM | Microsoft-Windows-Kernel-Power | 41 | -63 | The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

I saw that update 1709 has been mentioned here, so I looked to check the dates when I installed that update. The random crashes started on my desktop on December 1st, and on my laptop on December 2nd. I installed Windows 10 update 1709 on November 21st on my desktop, and on December 2nd on my laptop. I also noted that I installed the November update (KB890830) for the Windows Malicious Software Removal Tool on December 1st on my desktop [not sure when (or if) for my laptop since it doesn't show in the update history].

Someone in this thread seemed to resolve this issue by disabling fast startup, so I'm going to try that.

I appreciate your efforts, but you don't answer any of my questions. Also, do you feel Neuwerld also has a "Hardware" problem that responds exactly like my "Hardware" problem?

Obviously you don't think the info I provide is of much use. I sent you the build information and driver info, yet you again ask me to load the latest driver and OS build

Here is the link to the latest dump. 10:50   2/8/18

https://1drv.ms/f/s!AqRMMjsjigz\_k0o1tlZI7-3BNmdI

I have not heard back from Kenny. Is his group working on this problem in parallel to you? Is it time to escalate? 

My OS: Version 1709 Build 16299.214. (the latest)

My AMD Radeon HD8570D is currently 15.200.1062.1004 - 18.2.1 Feb7

This is not a hardware problem! These problems started on Dec 15, 2017 the day Windows was update to Version 1709. Along with the reboots, users are not being logged off/out (as previously reported), also since December 15, 2017. Is there a way to remove Version 1709?

• Does Microsoft take responsibility for OEM driver that MICROSOFT installed as part of an update?
• Is the dump pointing to the display adapter or some other driver?
• Am I updating the correct driver?
• Should the mini dump, you requested, been triggered?
• Has Trevor and/or others resolved this problem?

Thanks for your efforts, but looking at working hardware that coincidentally failed on the same day Microsoft updated the software is quite a stretch. Along with the log out problem of the same date.