Based on the event logs that you have sent us, it is possible that the issue might be related to a hardware concern like a faulty Memory Slot or Memory Module. Relative to this, there are a few steps that you can do to ensure that the operating system of
your PC is not corrupted. You can perform the following steps:
We're here if you need any other help.
Note: Before performing the steps, please make sure to back up your file to avoid data loss especially in the event that the there will be a complete hardware failure.
- Access your computer's OEM website and check for any diagnostic tool available that will determine any hardware component that might be identified as failing.
- Update your hardware's drivers and firmware whenever available through manual download.
- Check if the crash is also happening while the computer is running in Safe mode.
- This is to make sure that your PC can run all the basic components it needs. If the system fails during Safe mode, this means that further hardware diagnostics are needed.
- That being said, it would be best to contact your PC manufacturer for help with issues on your PC's hardware.
We're here if you need any other help.
Regards.