Windows 10 restarting at random times

Anonymous
2017-12-29T13:58:18+00:00

I can be working on computer during the day and then, for no reason, the thing just shuts off and then restarts. Windows 10

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* Original title: Restarting

[Moved from: Windows / Windows 10 / Sleep and Power on/off]

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-01-27T16:21:08+00:00

    The following files/folders are not on my system.

    Navigate to C:\Windows\Minidump and drag the contents to your desktop. If the minidump folder is not there or empty there may be a larger DMP file located at C:\WINDOWS called MEMORY.DMP which we can also use.  If you have minidumps use them FIRST, andonly upload the full dump file (MEMORY.DMP) if there are no minidumps.

    I will run MSInfo32.exe on the next unexpected reboot. Is there a reason "C:\Windows\Minidump" or "C:\WINDOWS\MEMORY.DMP" do not exist? Are these instructions valid for Windows10?

    Tom

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  2. Anonymous
    2018-01-26T19:17:12+00:00

    Random reboots like the one that you're experiencing, is sometimes caused by misconfigured settings or a possible corrupted files that makes your system misbehave. In order for us to investigate this further, we would like to get the crash logs of your computer by following the steps indicated in this article on how to extract your computer's dump files and system information. Please see the section under The procedure for finding and uploading the DMP files up until**** Link for how to upload the DMP file here.

    We will wait for your reply.

    Regards.

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  3. Anonymous
    2018-01-26T16:18:05+00:00

    Another reboot 1-26 approx. 10:52 

    Power on approx. 10:49, Logon approx. 10:52. entered password and system rebooted almost immediately.

    Log file: 1-26 system, 1-26 security, 1-26 Application, 1-26 WindowsPowershell

    Link https://1drv.ms/u/s!AqRMMjsjigz\_k0\_AphxAcjvjT8Yv

    If you need more, let me know. 

    Tom

    BuilderTrev ... Nice to know I'm not the only one with this problem

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  4. Anonymous
    2018-01-26T15:00:38+00:00

    Thanks for your continuing help - This problem IS NOT Hardware, I can say this because I have carried out all your suggestions (and more actually) AND when I followed earlier instruction to re-install Windows 10 1709 WITHOUT KB4056892 update my System ran WITHOUT ISSUE for over one full week!  Once I re-installed KB4056892 back came my problems of no pattern, crash-reboots..........it is the update that is causing my issues.  Please help further?

    Can you also confirm this is the correct place for my Postings as I am confused if your replies are to me or someone else's issues/Postings  (Senior Tom?)....please let me know how I can define your replies to me?

    Please continue with your help - My System is useless and driving me nuts with these frequent crash-reboots?!

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  5. Anonymous
    2018-01-25T22:03:23+00:00

    The article you reference has this header:

    This article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. TheWindows 2000 End-of-Support Solution Center is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy.

    I am using Windows 10 and these problems have only occurred since Build 1709. I am sure that the shutdowns are normal, either sign out or shutdown.

    I checked and I have "None" for screen saver, therefore there is no option for password.

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