Windows 10 restarting at random times

Anonymous
2017-12-29T13:58:18+00:00

I can be working on computer during the day and then, for no reason, the thing just shuts off and then restarts. Windows 10

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* Original title: Restarting

[Moved from: Windows / Windows 10 / Sleep and Power on/off]

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-01-31T18:20:59+00:00

    He is also a Microsoft employee and is also interested in having this issue resolved soonest. Our goal may be the same but our methods are different. You can try either of the steps as the goal is just to get a .dmp file from your computer. That being said, please revisit the steps I have provided on this thread and see if you will be more comfortable with it.

    We will wait for your feedback.

    Regards.

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  2. Anonymous
    2018-01-30T20:33:44+00:00

    I have received a message from "Hello, my name is Kenny Roberts with the Microsoft Support team.". He provided some information on saving a dump file using UCSLogTool.  Quite different from your instructions.

    Are both of you working together?

    Regards,

    Tom

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  3. Anonymous
    2018-01-30T19:18:50+00:00

    To add clarity to the instructions on getting the .dmp files from your computer, you can refer to these steps:

    1. Click on Start and type System on the Search bar, then hit Enter.
    2. Click Advanced system settings.
    3. Click Advanced tab and then click Settings under Startup and Recovery.
    4. In the Write debugging information list, click Small memory dump (64k).

    You may change the folder location for your computer's small memory dump files by typing in a new path in the Dump File box (or in the Small dump directory box, depending on your version of Windows).

    We will wait for your reply.

    Regards.

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  4. Anonymous
    2018-01-28T11:09:05+00:00

    Hello Liezl, I can't find any dump files, despite following the referenced article? I am at the moment running on a SSD but It has no available updates!!! and have run extensive memory tests. Any other suggestions?

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  5. Anonymous
    2018-01-27T21:48:59+00:00

    Another reboot ... can't believe Njynlif and BuilderTrev & me are the only one experiencing these reboots. Should it be escalated ... ?

    Here is a link to system info file. Keep in mind these problems did not occur until the software update.

    https://1drv.ms/f/s!AqRMMjsjigz\_k0o1tlZI7-3BNmdI

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