Windows 10 restarting at random times

Anonymous
2017-12-29T13:58:18+00:00

I can be working on computer during the day and then, for no reason, the thing just shuts off and then restarts. Windows 10

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* Original title: Restarting

[Moved from: Windows / Windows 10 / Sleep and Power on/off]

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-06-23T17:11:36+00:00

    My last reply was premature, but with Windows updates to Ver 1803 and build 17134.112 I now am functioning correctly. No random reboots.

    It took awhile, but you finally got it. Thanks,

    Tom

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  2. Anonymous
    2018-03-19T21:20:16+00:00

    Hello Leizl,

    AMD offered a driver update on 3/10 and I have not had a reboot since.

    AMD Radeon Software **Crimson** Edition Beta

    I am still running on the Beta version.

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  3. Anonymous
    2018-02-21T14:50:07+00:00

    As mentioned in the previous reply, the dump pointed to "0x0_dxgkrnl!dxgdbgtakesnapshot" being the  faulting module which translates to your computer's display drivers. We suggest continuing to work with AMD and ask for the latest firmware for it. We need to make sure that it is the latest before we check out other things for step by step isolation of the concern.

    We're one with you in hoping for the speedy resolution of your concern.

    We're just here for any feedback.

    Regards.

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  4. Anonymous
    2018-02-19T21:11:56+00:00

    Problem is not resolved and details on which firmware or is it BIOS to update. What does the Dump point to?

    I am in touch with AMD community to determine how to move forward. 

    These are some of the "Windows updates" done on Dec 15 to the Display Adapter and the system firmware.

    Display adapter Update on Dec 15

    ·         Device PCI\VEN_1002&DEV_990E&SUBSYS_2AE0103C&REV_00\3&267a616a&2&08 was migrated.Last Device Instance Id: PCI

    ·         Driver Management has concluded the process to add Service amdkmdap for Device Instance ID PCI\VEN_1002&DEV_990E&SUBSYS_2AE0103C&REV_00\3&267A616A&2&08 with the following status: 0.

    ·         Driver Management has concluded the process to add Service amdkmdag for Device Instance ID PCI\VEN_1002&DEV_990E&SUBSYS_2AE0103C&REV_00\3&267A616A&2&08 with the following status: 0.

    ·         Driver Management has concluded the process to add Service AMD External Events Utility for Device Instance ID PCI\VEN_1002&DEV_990E&SUBSYS_2AE0103C&REV_00\3&267A616A&2&08 with the following status: 0.

    ·         Driver Management concluded the process to install driver c0296217.inf_amd64_5c110cd680d977f2\c0296217.inf for Device Instance ID PCI\VEN_1002&DEV_990E&SUBSYS_2AE0103C&REV_00\3&267A616A&2&08 with the following status: 0x0.

    System Firmware update on Dec 15

    ·         Device UEFI\RES_{7039436b-6acf-433b-86a1-368ec2ef7e1f}\0 was migrated.

    Class Guid: {F2E7DD72-6468-4E36-B6F1-6488F42C1B52}

    Location Path:

    Migration Rank: 0x0

    Present: true

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  5. Anonymous
    2018-02-19T11:45:30+00:00

    Hi again. Were you able to find out how to update the firmware already? Is the issue resolved now?

    We will wait for your updates.

    Regards.

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