Windows 10 restarting at random times

Anonymous
2017-12-29T13:58:18+00:00

I can be working on computer during the day and then, for no reason, the thing just shuts off and then restarts. Windows 10

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* Original title: Restarting

[Moved from: Windows / Windows 10 / Sleep and Power on/off]

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-01-19T10:18:20+00:00

    Hi, Sorry I'll need more instruction on what and how to " create a file for the logs " for inclusion on OneDrive?

    Thanks Trevor

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  2. Anonymous
    2018-01-19T02:13:39+00:00

    Kindly create a file for the logs and share it via OneDrive. Please check out this link for reference.

    Regards.

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  3. Anonymous
    2018-01-16T21:26:06+00:00

    Too soon. Just rebooted. Is there a file I can send.  Lots of error and info messages in event log. 

    1/16/2018 4:04:33

    The previous system shutdown at 3:21:01 PM on ‎1/‎16/‎2018 was unexpected.

    Was a normal shutdown with power off. Have noticed, before, that previous user is still active when I power on, use and then power off.

    4:03:57

    The last shutdown's success status was false. The last boot's success status was true.

    I noticed system does not always log off the previous user, even when a legit power off takes place.

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  4. Anonymous
    2018-01-16T18:05:43+00:00

    Thank you for sharing with us this feedback. Please feel free to update us should anything come up again.

    Regards.

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  5. Anonymous
    2018-01-16T03:36:59+00:00

    Only a couple of days, but since install  build 16299.192 it has not rebooted. It has been very unresponsive at time. I notice HPTouchpointanalytic was taking up some CPU time. Looked it up online and seems I'm not the only one with slow response. I uninstalled it and things are better now. Time will tell ...

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