Windows 10 restarting at random times

Problem is not resolved and details on which firmware or is it BIOS to update. What does the Dump point to?

I am in touch with AMD community to determine how to move forward. 

These are some of the "Windows updates" done on Dec 15 to the Display Adapter and the system firmware.

Display adapter Update on Dec 15

·         Device PCI\VEN_1002&DEV_990E&SUBSYS_2AE0103C&REV_00\3&267a616a&2&08 was migrated.Last Device Instance Id: PCI

·         Driver Management has concluded the process to add Service amdkmdap for Device Instance ID PCI\VEN_1002&DEV_990E&SUBSYS_2AE0103C&REV_00\3&267A616A&2&08 with the following status: 0.

·         Driver Management has concluded the process to add Service amdkmdag for Device Instance ID PCI\VEN_1002&DEV_990E&SUBSYS_2AE0103C&REV_00\3&267A616A&2&08 with the following status: 0.

·         Driver Management has concluded the process to add Service AMD External Events Utility for Device Instance ID PCI\VEN_1002&DEV_990E&SUBSYS_2AE0103C&REV_00\3&267A616A&2&08 with the following status: 0.

·         Driver Management concluded the process to install driver c0296217.inf_amd64_5c110cd680d977f2\c0296217.inf for Device Instance ID PCI\VEN_1002&DEV_990E&SUBSYS_2AE0103C&REV_00\3&267A616A&2&08 with the following status: 0x0.

System Firmware update on Dec 15

·         Device UEFI\RES_{7039436b-6acf-433b-86a1-368ec2ef7e1f}\0 was migrated.

Class Guid: {F2E7DD72-6468-4E36-B6F1-6488F42C1B52}

Location Path:

Migration Rank: 0x0

Present: true

Hi again. Were you able to find out how to update the firmware already? Is the issue resolved now?

We will wait for your updates.

Regards.

Fuhrer,

Thanks for the information. dxgkrnl is LDDM Graphics Subsystem.

My System:

Processor AMD A8-6500 APU with Radeon(tm) HD Graphics, 3500 Mhz, 2 Core(s), 4 Logical Processor(s)

How do I go about updating the firmware?

Hmm... I think tom, you have to really have it checked. I had the same error with one of the computers I was working on. After I had it tested with a new graphics card, it didn't worked. But when I updated all the firmware (totally different from a driver) it worked just fine.

I'm not sure if the testing part would work for you, but what the others experience is pretty different than what you have. Thanks to Nuewerld though, I had an idea where to start.

Use your msinfo32 on the run box and look for the dxgkrnl says if its microsoft or not?

I appreciate your efforts, but you don't answer any of my questions. Also, do you feel Neuwerld also has a "Hardware" problem that responds exactly like my "Hardware" problem?

Obviously you don't think the info I provide is of much use. I sent you the build information and driver info, yet you again ask me to load the latest driver and OS build

Here is the link to the latest dump. 10:50   2/8/18

https://1drv.ms/f/s!AqRMMjsjigz\_k0o1tlZI7-3BNmdI

I have not heard back from Kenny. Is his group working on this problem in parallel to you? Is it time to escalate? 

My OS: Version 1709 Build 16299.214. (the latest)

My AMD Radeon HD8570D is currently 15.200.1062.1004 - 18.2.1 Feb7

This is not a hardware problem! These problems started on Dec 15, 2017 the day Windows was update to Version 1709. Along with the reboots, users are not being logged off/out (as previously reported), also since December 15, 2017. Is there a way to remove Version 1709?

• Does Microsoft take responsibility for OEM driver that MICROSOFT installed as part of an update?
• Is the dump pointing to the display adapter or some other driver?
• Am I updating the correct driver?
• Should the mini dump, you requested, been triggered?
• Has Trevor and/or others resolved this problem?

Thanks for your efforts, but looking at working hardware that coincidentally failed on the same day Microsoft updated the software is quite a stretch. Along with the log out problem of the same date.