BSOD on OneNote 2016 after Upgrade to Windows 10 Fall Creators Update 1709

Anonymous

I have this problem (BSOD in win32kbase.sys) on different computers (dell optiplex 760 & 780, optiplex 7020, hp elitedesk 800 g2, home built on MSI mainboard with core i7 3rd generation, (some with NVIDIA NVS, some integrated graphics, different software), a Surface Book (!) from 2016 ) after upgrading to Windows 10 1709 on OneNote 2016 (coming with the Office 2016 package), but only for this combination of OneNote and Windows.

We use CurrentBranch for Business Enterprise and regular Professional version.

Common is to all the cases that a more complex OneNote slide crashes faster (within seconds):

we have tables (6x20) filled with screen-captured images (~1500pixels x 1000pixels) + some text, when zooming (control + mouswheel) in these files, BSOD occurs immediately.

No special additional hardware, update level on 2017-11-15 (just received KB4048951 and others, problem persits).

On request, I could share the OneNote file.

The exactly same OneNote file makes no problems on Win 10 1703/Win7/Win 8.1, or on a Win 10 1709 running OneNote from Office 2010/2013 packages.

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Anonymous

2017-11-15T15:48:53+00:00

I'm not surprised you are having trouble with Windows 10 Fall Creators Update.

There seems to be some early adopter issues at this time with Windows 10 1709, if you can, I recommend you downgrade to your previous version until the Fall Creators Update matures with future cumulative updates.

Open Start > Settings > Update & security > Recovery > under Go back to my previous version of Windows 10, click Get started.

You could try downloading an install KB4048955 (OS Build 16299.64) manually to see if it helps resolve the problem:

http://catalog.update.microsoft.com/v7/site/Sea...
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Sumit 44,316 Reputation points Volunteer Moderator

2017-11-15T16:12:44+00:00

Please share the minidumps for a better analysis of the problem. Instructions can be found here:

http://answers.microsoft.com/en-us/windows/wiki...
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Anonymous

2017-11-16T08:54:37+00:00

unfortunately, we cannot go back in our (University departments) environment..

the mentioned update KB4048955 was already installed, along with the others - no improvement.

I'm not surprised you are having trouble with Windows 10 Fall Creators Update.

There seems to be some early adopter issues at this time with Windows 10 1709, if you can, I recommend you downgrade to your previous version until the Fall Creators Update matures with future cumulative updates.

Open Start > Settings > Update & security > Recovery > under Go back to my previous version of Windows 10, click Get started.

You could try downloading an install KB4048955 (OS Build 16299.64) manually to see if it helps resolve the problem:

http://catalog.update.microsoft.com/v7/site/Sea...
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Anonymous

2017-11-16T09:09:08+00:00

these are the minidump files from my Surface Book:

https://1drv.ms/u/s!Aupt342ga7yikwZKHDuCmQ3CvN9M

here is a onenote-file that causes BSOD on windows 1709 + onenote 2016 within seconds by just a bit of zoom-in and zoom-out (go to page "some dI/dV" with the table, filled with screenshots):

https://1drv.ms/u/s!Aupt342ga7yikw4ydi73Lmi2PUkC

Please share the minidumps for a better analysis of the problem. Instructions can be found here:

http://answers.microsoft.com/en-us/windows/wiki...
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Anonymous

2017-11-16T11:39:43+00:00

Hi Christian, I am only seeing a quote of my reply.
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