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I have this problem (BSOD in win32kbase.sys) on different computers (dell optiplex 760 & 780, optiplex 7020, hp elitedesk 800 g2, home built on MSI mainboard with core i7 3rd generation, (some with NVIDIA NVS, some integrated graphics, different software), a Surface Book (!) from 2016 ) after upgrading to Windows 10 1709 on OneNote 2016 (coming with the Office 2016 package), but only for this combination of OneNote and Windows.
We use CurrentBranch for Business Enterprise and regular Professional version.
Common is to all the cases that a more complex OneNote slide crashes faster (within seconds):
we have tables (6x20) filled with screen-captured images (~1500pixels x 1000pixels) + some text, when zooming (control + mouswheel) in these files, BSOD occurs immediately.
No special additional hardware, update level on 2017-11-15 (just received KB4048951 and others, problem persits).
On request, I could share the OneNote file.
The exactly same OneNote file makes no problems on Win 10 1703/Win7/Win 8.1, or on a Win 10 1709 running OneNote from Office 2010/2013 packages.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft, Please fix this. Stop wasting people's time when you know that this has to be fixed on a driver/programming level. It is happening on multiple chipset's so my guess would be that OneNote is the Culprit. I have spent about 5 hours testing settings and different configs with no luck.
The only thing that seems to help prevent it is turning off hardware acceleration in OneNote's setting. It still crashes just not as much.
Thank You
is it Office 32-bit or 64-bit? For me it only happens on 32-bit
That might be my issue. Nearly all my pages are students work which is done in PowerPoint and dragged in. Sometimes 5 slides or so per onenote page Can't really do without PowerPoint for ease of use, so I'll try your method or breaking it down intopre pages.
Come on Microsoft. I want to buy me a surface pro, but I won't until this is sorted.
Thanks for the advice PH13. I'll update with how it goes.
Anyone else try this out?
Yes, extensively.
Printing to onenote or importing things to onenote works with no issues. It's only when things are copy pasted where it becomes a problem, and if you have large notebooks where most of the data was added this way.... it all has to be recreated, which is why I'm waiting for Microsoft to fix the issue.
So, I've been playing around with a potential workaround I'm hoping some others could confirm (and yes, I'm posting this knowing that Microsoft will see this and use it as support for continuing to provide no fix, but if it helps anyone else, it's worth it).
Situation: Most of my vector-rich OneNote pages were from PowerPoint presentations pasted into OneNote for note-taking purposes. In every case if I had more than a handful of pasted slides on the page, did zoom-in/zoom-out to any reasonable degree, or enlarged any individual slides beyond 25-40%, I got BSOD.
Workaround: For the last handful of presentations for which I've needed to do this, instead of copy-paste, I have been using the Print > Send to OneNote 2016 feature, instead. The slides are inserted with the same quality into the page of my choice (and usually at a more reasonable size for viewing than pasting did).
Result: Enlarging, shrinking, zooming in/out results in NO BSOD for those pages. If I pull up one of the previous pages where I had copy-pasted slides, BSOD still occurs if I do any of the aforementioned actions. Max deck I've tested is 80+ slides.
Anyone else try this out?
