BSOD on OneNote 2016 after Upgrade to Windows 10 Fall Creators Update 1709

Anonymous
2017-11-15T15:14:04+00:00

I have this problem (BSOD in win32kbase.sys) on different computers (dell optiplex 760 & 780, optiplex 7020, hp elitedesk 800 g2, home built on MSI mainboard with core i7 3rd generation, (some with NVIDIA NVS, some integrated graphics, different software), a Surface Book (!) from 2016 ) after upgrading to Windows 10 1709 on OneNote 2016 (coming with the Office 2016 package), but only for this combination of OneNote and Windows.

We use CurrentBranch for Business Enterprise and regular Professional version.

Common is to all the cases that a more complex OneNote slide crashes faster (within seconds):

we have tables (6x20) filled with screen-captured images (~1500pixels x 1000pixels) + some text, when zooming (control + mouswheel) in these files, BSOD occurs immediately.

No special additional hardware, update level on 2017-11-15 (just received KB4048951 and others, problem persits).

On request, I could share the OneNote file.

The exactly same OneNote file makes no problems on Win 10 1703/Win7/Win 8.1, or on a Win 10 1709 running OneNote from Office 2010/2013 packages.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2018-01-22T17:11:13+00:00

    Same here. Onenote 2016 on Win 1709 leads to system_service_exception in win32kbase.sys, mainly when zooming in or out. Installed new graphics driver, switched off hardware acceleration in Onenote. Did not help.

    Microsoft, do something!

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  2. Anonymous
    2018-01-20T09:45:51+00:00

    En ymmärrä mitä tämä meinaa. En osaa englantia niin paljon. Kiitos

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  3. Anonymous
    2018-01-20T01:04:21+00:00

    I am not convinced that my issue is unrelated to the others. My issue began upon install of 1709 Fall Creator Update, this issue is only with OneNote, and my PC is very stable except for this OneNote BSOD. I would encourage other to take a look at their Event Viewer. When you reboot go to the event viewer and look at the error/s that's comes just before the critical error that generates the BSOD.  Post what you find for all to see.  As I said earlier, I hope MS is working on a fix.

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  4. Anonymous
    2018-01-19T16:17:13+00:00

    Hello GJ10,

    You are having a completely different problem then everyone else in this thread. Our problem is related to the video card failing to handle a request from OneNote. Your issue seems to be more related to a device going into sleep mode causing instability.

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  5. Anonymous
    2018-01-19T15:04:51+00:00

    I to have been looking into a work-around for this BSOD-error. Looking at the event viewer, I alway get this combination of log entries upon BSOD... After reviewing many posts related to the EnhancedStorage-EhStorTgcDrv error...

    I have removed all setting involving Sleep or Hibernate and I have notgotten any BSOD's and no log entries with the EnhancedStorage-EhStorTCGDvr error since.  I am able to reliable cause my system to fail however with Sleep and Hibernate setting off (i.e., set to never sleep / never hibernate) my system is now stable. When I close the laptop my system is set to shutdown.  This is only a workaround ...hope it gets fixed ASAP.

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