BSOD on OneNote 2016 after Upgrade to Windows 10 Fall Creators Update 1709

Anonymous
2017-11-15T15:14:04+00:00

I have this problem (BSOD in win32kbase.sys) on different computers (dell optiplex 760 & 780, optiplex 7020, hp elitedesk 800 g2, home built on MSI mainboard with core i7 3rd generation, (some with NVIDIA NVS, some integrated graphics, different software), a Surface Book (!) from 2016 ) after upgrading to Windows 10 1709 on OneNote 2016 (coming with the Office 2016 package), but only for this combination of OneNote and Windows.

We use CurrentBranch for Business Enterprise and regular Professional version.

Common is to all the cases that a more complex OneNote slide crashes faster (within seconds):

we have tables (6x20) filled with screen-captured images (~1500pixels x 1000pixels) + some text, when zooming (control + mouswheel) in these files, BSOD occurs immediately.

No special additional hardware, update level on 2017-11-15 (just received KB4048951 and others, problem persits).

On request, I could share the OneNote file.

The exactly same OneNote file makes no problems on Win 10 1703/Win7/Win 8.1, or on a Win 10 1709 running OneNote from Office 2010/2013 packages.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2017-11-17T13:32:28+00:00

    ..done. 

    i did finish the repair ugrade on my Surface Book but no success - still crashing, BSOD with the same error

    (for 'efficiently' crashing a computer with onenote 2016 + Win 10 1709, see also the instrtuctions + uploaded files in my answer to Sumit Dhiman2 above)

    Edit:

    here is a video of a crash on my surface book:

    https://1drv.ms/v/s!Aupt342ga7yikxDyO5rmuor2e8FH

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  2. Anonymous
    2017-11-16T14:53:34+00:00

    and you can't perform a repair upgrade?

    http://answers.microsoft.com/en-us/insider/wiki...

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  3. Anonymous
    2017-11-16T13:09:40+00:00

    no text above? I can see the text:

    "

    unfortunately, we cannot go back in our (University departments) environment..

    the mentioned update KB4048955 was already installed, along with the others - no improvement."

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  4. Anonymous
    2017-11-16T11:39:43+00:00

    Hi Christian, I am only seeing a quote of my reply.

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  5. Anonymous
    2017-11-16T09:09:08+00:00

    these are the minidump files from my Surface Book:

    https://1drv.ms/u/s!Aupt342ga7yikwZKHDuCmQ3CvN9M

    here is a onenote-file that causes BSOD on windows 1709 + onenote 2016 within seconds by just a bit of zoom-in and zoom-out (go to page "some dI/dV" with the table, filled with screenshots):

    https://1drv.ms/u/s!Aupt342ga7yikw4ydi73Lmi2PUkC

    Please share the minidumps for a better analysis of the problem. Instructions can be found here:

    http://answers.microsoft.com/en-us/windows/wiki...

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