Error Code: 0x80073CF9, Couldn't Install Forza Horizon 3 on PC

Anonymous
2017-12-24T08:00:09+00:00

I just bought Forza Horizon 3 for PC and am unable to download it. Everytime I try to download it, it gives me an error "Couldn't Install, we will try again shortly". 

I'm installing it on a external hard drive with 800Gigs free, tried using wsreset, run as administrator to clear Windows Store Cache, to no avail. I tried installing it on another drive, but the same error pops up.

I've also followed Microsoft's solution to run the trouble shooting app "Appsdiagnostic10", it found a problem, "Windows Store Cache may be damaged", and it was fixed by the troubleshooter, but even after that, trying to download Forza Horizon 3 DOES NOT WORK.

Would appreciate any help/answers.

Moved from: Windows / Windows 10 / Microsoft Store

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2017-12-25T11:14:41+00:00
    • Current Windows Version 1709, OS Build 16299.125, 64 Bit
    • Primary Hard Disk has 770 GB free of space. (I have my games installed on my external HD)
    • Date and Time are in sync
    • I am actually downloading it via WiFi, not via wired connection. (I have downloaded games from steam using this connection w/o an issue)
    • I am using Norton Antivirus. How do you download FH3 using Windows Defender?

    I tried running the Windows Store app troubleshooter again, however it seems like there is always the same issue, it solves it, and it shows the same issue it solves. Launching the troubleshooter again would just repeat everything.

    This shows up when I launch the troubleshooter

    Followed by letting me know the issue, and to proceed

    And it shows that troubleshooting has completed, but I doubt this did anything, as launching the troubleshooter just repeats these steps.

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  2. Anonymous
    2017-12-26T16:08:57+00:00

    Thank you for all the details that you've provided. Since the troubleshooter kept on detecting the damaged Windows cache eventhough it mentioned it was fixed already, we suggest that you use this troubleshooter instead to repair the issue that block programs from being installed, kindly refer to this article:Fix problems that block programs from being installed or removed.

    Let us know the results

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  3. Anonymous
    2017-12-27T12:01:12+00:00

    I tried using that troubleshooter and Forza Horizon 3 isn't in the list of the programs which I'm having issues downloading.

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  4. Anonymous
    2017-12-27T15:56:11+00:00

    Hi,

    Since the issue is possibly caused by some damaged Windows Store components, we recommend resetting Windows Store and see if it helps. Follow the steps below:

    1. Open Settings.
    2. Click Apps, then Apps & features in the left pane.
    3. Locate Store, then click Advanced options.
    4. Click Reset.
    5. Restart your computer.

    Also, we recommend temporarily disabling your Norton antivirus when trying to install FH3.

    Update us on the outcome so we can provide further assistance.

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  5. Anonymous
    2017-12-27T19:14:46+00:00

    hello, I've exactly the same problem, unable to resolve it..

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