Error Code: 0x80073CF9, Couldn't Install Forza Horizon 3 on PC

Anonymous
2017-12-24T08:00:09+00:00

I just bought Forza Horizon 3 for PC and am unable to download it. Everytime I try to download it, it gives me an error "Couldn't Install, we will try again shortly". 

I'm installing it on a external hard drive with 800Gigs free, tried using wsreset, run as administrator to clear Windows Store Cache, to no avail. I tried installing it on another drive, but the same error pops up.

I've also followed Microsoft's solution to run the trouble shooting app "Appsdiagnostic10", it found a problem, "Windows Store Cache may be damaged", and it was fixed by the troubleshooter, but even after that, trying to download Forza Horizon 3 DOES NOT WORK.

Would appreciate any help/answers.

Moved from: Windows / Windows 10 / Microsoft Store

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

61 answers

Sort by: Oldest
  1. Anonymous
    2018-03-04T15:38:56+00:00

    Thanks but I already make it. I have access to folder but always unable to download FH3 :'(

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2018-03-12T11:53:11+00:00

    Found the problem, and I believe that the issue can be firmly placed on Microsoft. The Store installer has a problem using particular hard drives. When attempting to install on:

    Samsung SSD 850 PRO 1TB – Download fails in 2 seconds (before even checking the license) and installation stops (code: 0x80073CF9).

    WDC WD1002FAEX=009A0 (Western Digital) – Download fails in 3 seconds and retries immediately (3 times) before stopping (Speed related?).

    Fantom External HHD USB Device – Installs without a problem.

    All the above drives are on the same computer. The problem may be that the installer is confused by 3^rd^ generation SATA (6Gb/s), as it installs on almost any USB connected drive. However, my Surface Pro has an SSD with 6Gb/s SATA and it installed without a hitch.

    **Solution:**All those numerous “fixes” proposed by Microsoft may be useless for 0x80073CF9 errors. If the fixes do not work then plug in a USB drive and, when prompted, select the USB and see if it works.

    Conclusion: I am extremely disappointed that Microsoft leaves the users to find the glitches in the coding. If I can find where the problem is in 2 days, then what are the MS testers being paid for; and why is there no feedback to the Age of Empire: Definitive Edition users that have 0x80073CF9 problems (I can picture the SQL to get the list of such users)?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  3. Anonymous
    2018-03-15T20:03:17+00:00

    Good stuff, just like i said a month ago move the install path to another drive, play the game till the first game save and if you need the space, move it back to the drive you wanted in the first place.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2018-03-25T14:41:54+00:00

    Hi! I solved the problem!

    Disclaimer: I'm an italian guy, so apologize for my bad english. 

    I bought the Forza Bundle Pack, including FH3 + Hot Wheels DLC

    FH3 won't download from Microsoft Store, I got code 0x80070490, 0x80073CF9 and others starting with 0xnumbers... In my case the Hot Wheels DLC has been downloaded and installed correctly, but without the main game i wasn't able to use it. 

    I followed lot of guides and forums and tried 'wsreset.exe' and other commands, but none of them solved my problem.

    1. Follow this guide from start to minute 4.00- https://youtu.be/ozkO5OJXC8o -. I know it is for FM7, but it works with FH3 too! The size of the game will be around 55gb instead of 95gb in the video.
    2. Once downloaded don't rename the file, just copy it in your C or D driver (or other if you have) in a folder called "fh3". Your path now should be "C:\fh3\namefile.EAppX" (My file name was Microsoft.OpusPG.numbers.EAppX)
    3. Go to Windows PowerShell Admin (right click on START button) and paste this code: Add-AppXpackage C:\fh3\namefile.EAppX 

    Just change directory from 'C' to your directory.

    If it works go to n.5, but if you get some issue (like me) you have to do other 2 steps

    4a. Go to C:\Programs\WindowsApps (this directory is hidden, you have to enable the view of the hidden folders https://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/) and search for a folder called like the EAppx file you downloaded before. (Ex. my directory was Microsoft.OpusPG.numbers). Delelte that folder. 

    4b. Right click on START button and select "Run". Write this: %AppData%. In this folder search (using search button) if there's some Forza pack (Ex i searched "Forza Horizon" and i found 2 items). Check if they are not packages from your graphic card or something important (like your saves or other files) and delete them.

    4c. On START search "App and Functionalities", open it and uninstall Forza Horizon 3 (if installed) and other dlcs (Ex. I had to uninstall Hot Wheels DLC)

    4d. Do n.3

    1. Wait for the installation (it takes from 30 min to 2 hours ca.). Now on START (Without opening Microsoft Store), search for "Forza Horizon" and you should find the icon. Open it. Now it should work. You can now download dlcs if you have bought them, without downloading the entire game!

    5a. To play the game use START icon without opening Microsoft Store, or it will retry to download FH3.

    1. If you downloaded a pirate version before and now you can't access, you have to follow this tutorial - https://youtu.be/DTaQFJQbNws - and follow the instruction of this comment. "At 0:25, after clicking "reset", reload horizon until you get to the screen that says "press ENTER to start", but DON'T press enter yet. MINIMIZE or ALT+TAB out of the game, then go to your network settings and disable your ethernet/wifi connection. this is to TEMPORARILY prevent the game from syncing with the cloud. 

    go back to the game and press ENTER to start. try to do this step quickly. if you don't, you might get an error about failing to download updates, in which case you'll have to start over =(

    when the opening sequence starts, CLOSE the game.

    go back to your network settings and re-enable your ethernet/wifi connection (congratulations! you survived a minute without the internet)

    reload horizon again and it should ask if you want to use the data on the device or the one in the cloud. choose "the one on this device (newer)"

    click "continue" to start a new game :)?" from silentg

    I hope this tutorial will help you.

    If you have problems let me know!

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2018-04-23T17:16:15+00:00

    Hello guyz i was facing this problem since 3 days and finally fixed it there are videos that say to add lines in cmd create folders and stuff but nothings works! I now know how hard is it to face problems/errors and here is my sollution

    Here is a fix for it :

    Unfortunately u must install a new windows on ur pc

    1: comepletely Format drive C(or wherever u install ur windows) and then install again on c after formating

    2:After windows is comeplete make sure you update it to the latest 

    3:Just after that start download your game (Forza Horizon 3) But make sure you install it where you just installed your new windows 

    Well thats it and it will be just fine that worked for me 100% 

    Hope this fix works For you

    Was this answer helpful?

    0 comments No comments