Error Code: 0x80073CF9, Couldn't Install Forza Horizon 3 on PC

Anonymous
2017-12-24T08:00:09+00:00

I just bought Forza Horizon 3 for PC and am unable to download it. Everytime I try to download it, it gives me an error "Couldn't Install, we will try again shortly". 

I'm installing it on a external hard drive with 800Gigs free, tried using wsreset, run as administrator to clear Windows Store Cache, to no avail. I tried installing it on another drive, but the same error pops up.

I've also followed Microsoft's solution to run the trouble shooting app "Appsdiagnostic10", it found a problem, "Windows Store Cache may be damaged", and it was fixed by the troubleshooter, but even after that, trying to download Forza Horizon 3 DOES NOT WORK.

Would appreciate any help/answers.

Moved from: Windows / Windows 10 / Microsoft Store

Windows for home | Windows 10 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-02-01T13:29:17+00:00

    I've given up on Microsoft, the answers the employees' give, are either the same answers, or solutions which do not work for any of us. 

    We can't even download the game due to the Store blocking us from doing so, and apparently they are saying it is an issue with the game, and redirecting us to the Forza forums instead? (referring to the employee's reply to k1rOuX) That's literally like, me buying a new Toyota, and before it even gets delivered to me, the car gets wrecked during delivery, and Toyota saying that it was us crashing the car.

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  2. Anonymous
    2018-01-31T17:46:47+00:00

    Have you already post your concern to Forza Motorsport Forums?

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  3. Anonymous
    2018-01-30T19:43:09+00:00

    lmao....

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  4. Anonymous
    2018-01-30T18:27:34+00:00

    Thank you for your information. It appears that the issue is specifically with the game itself, we would suggest that you post your concern to Forza Motorsport Forums directly to this link.

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  5. Anonymous
    2018-01-30T17:37:42+00:00

    Same problem here, still getting the error.

    I've tried the following methods:

    • installing the game on the same drive as windows, and on another
    • disabling antivirus
    • wsreset.exe as admin
    • Making AUInstallAgent and AppReadiness files where they were missing
    • methods with powershell, disabling/enabling development mode
    • removing the MS store with powershell then reinstalling/re-registering it
    • cmd prompt as admin, "net stop wuauserv", & deleting the software distribution sub files, as well as sfc /scannow
    • checked drives for corruption
    • deleted what I could from ...Microsoft\OLE in regedit
    • reverting to a previous version of windows (the earlier creation update), trying these changes, no luck. Changed back and the same results. I've been at this for days.

    After each change I restarted my PC, and each time I used powershell or command prompt, I ran as admin.

    The troubleshooter hasn't been much help, it says https://i.imgur.com/wbEZZQE.png?1 each time I run it, and seemingly doesn't "fix" the issue. I have checked in my localstate file, and previously it didn't have a cache file there. I made one as it was explained in one of the troubleshooting advice posts but I don't think the store has been using it.

    Pretty annoying. I'd appreciate some more new ideas for how to fix this.

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