Windows 10 1709 - wsappx process high cpu load & and black screen after login for some users

Anonymous
2018-01-05T10:47:44+00:00

I'll had an issue that wsappx takes all the cpu of one core (ill think its single threaded app).

Have searched the internet and dont found an solution.

just a few hints that a clean boot solved the issue for some but that didnt worked for me.

The issue also just poped up on some users of the machine, some users where fine.

But when the "defect" user has logged in into his account the wsappx goes crazy and dont come down, also when another user takes the local session.

Here are some thread about the issue: https://www.google.at/url?sa=t&rct=j&q=&esrc=s&source=web&cd=4&cad=rja&uact=8&ved=0ahUKEwiuvpPZ0cDYAhVSb1AKHcsxAtQQFghBMAM&url=https%3A%2F%2Fanswers.microsoft.com%2Fen-us%2Finsider%2Fforum%2Finsider\_wintp-insider\_perf-insiderplat\_pc%2Fwsappx-process-takes-more-cpu-usage%2F73393475-312c-4044-8c9e-a5f78f4d7c4c&usg=AOvVaw0uM47U4309VlEkdo0XGWzA

https://answers.microsoft.com/en-us/windows/forum/windows\_10-performance-winpc/very-high-cpu-usage-on-windows-10/9565a1cb-a993-474f-8e2a-fa1e89b6bd4a

https://answers.microsoft.com/en-us/windows/forum/windows\_10-performance-winpc/windows-10-constantly-running-high-cpu-usage-from/dc19af6d-cff1-4e72-a1bf-1c513062f95f

Another issue i have faced was that after logging in, some users facing black screen.

There was a mouse cursor and task manager could be lunched (with ctrl-alt-del) but nothing else showed.

Seemed that explorer stucked in loading.

After googling it turns out that "AppReadiness" (german: App-Vorbereitung) service caused that issue.

After disabling the service the users could logon again.

Here is a thread about the issue and with the workaround: https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/SOLVED-For-everyone-who-is-having-black-screen-after-login/td-p/6318990/page/2

Now i have found a solution for this which works for booth issues and solved them!

Just clear the two user accounts (Control Panel - User account - manage other user account).

You must be logged on from another, working user account.

This olved booth issue 100% for two other user accounts without any workaround.

Hope this helps someone with this bad issue!

Tobias

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

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  1. Anonymous
    2018-04-18T19:54:35+00:00

    You can try. I was unsuccessful in my attempts to completely uninstall or properly reinstall the "My Office" application using the Powershell commands I knew or could find.

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  2. Anonymous
    2018-04-18T19:52:44+00:00

    If the issue is being caused by the My Office app being uninstalled, can't we just reinstall that app?

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  3. Anonymous
    2018-04-18T19:51:04+00:00

    I am pretty sure this is the link/tool I used to create the installer media for the ones I got working.

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  4. Anonymous
    2018-04-18T19:46:13+00:00

    Our organization is having this issue also. All Dell computers with Dell Images.

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  5. Anonymous
    2018-04-18T19:04:03+00:00

    To me, it appears to be an issue with the software Dell pre-loads. Here is why I believe this:

    1. I tried all of the suggested solutions in this thread. They would only work if you did not add another use account after you "fixed" the problem.
    2. I used the built-in recovery drive to wipe and reinstall Windows 10 Pro on three machines. This recovery loads all of the software Dell originally supplied with the systems, including the "My Office" application. The issue persisted.
    3. I used the recovery image supplied from Dell's support website to reimage the machines. It also loads all of the original software pre-loaded on the system. The issue persisted.
    4. I downloaded an ISO from Microsoft and used it to reimage these machines. This ISO does not include Dell's software or drivers. I had to manually reinstall the software and drivers I wanted on the systems. The "My Office" application was not installed; instead, the older "Get Office" application was installed. I was able to install Office and remove the "Get Office" application. I could also add user accounts after my initial software configuration without issue.

    I do not know if the "My Office" application is the future of Microsoft's push to get everyone of O365. If it is, then this needs to be fixed as of yesterday.

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