I cannot restore any system image which was created in Windows 10 v1709 using Backup and Restore.

Anonymous
2017-11-04T01:05:06+00:00

I cannot restore any system image which was created in Windows 10 v1709 using Backup and Restore. I receive the following error:

“The system image restore failed.

Error details: A Volume Shadow Copy Service component encountered an unexpected error. Check the Application event log for more information.

(0x80042302)”

This is a fresh Windows 10 v1709 installation. The repair disk was created using Backup and Restore. The image resides on an external USB hard drive which contains other images. I can restore any Windows 10 v1703 image using the repair disk. I cannot restore any Windows 10 v1709 image using the repair disk.

As a first test, I installed Windows 10 v1709 on a new HP EliteBook 840 G4 laptop (before installation I wiped its hard drive). I also used a different external USB hard drive to back up the image successfully. I checked Event Viewer and found no errors or warnings relating to Windows Backup. After a successful backup, I wiped that laptop using the “clean” command and tried to restore the same image I created earlier. It failed with the VSS error referenced above.

As a second test, I installed Windows 10 v1703 on the same HP EliteBook 840 G4 laptop (before installation I wiped its hard drive). I used the same external USB hard drive to back up the image successfully. I checked Event Viewer and found no errors or warnings relating to Windows Backup. After a successful backup, I wiped that laptop using the “clean” command and tried to restore the same image I created earlier. The restore was successful.

Unsuccessfully, I tried to restore an image using repair disks I created in Windows 10 v1703, v1607 and v1511.

I am aware System Image Backup (SIB) Solution is deprecated (not removed) in v1709. I searched online for other users with the same issue and came across the following post on TechNet forum.

https://social.technet.microsoft.com/Forums/windows/en-US/1f21b451-1431-414c-89e4-8010dfa5d239/win10-1709-system-image-restore-vss-error?forum=win10itprosetup

The culprit appears to be v1709. Something changed to prevent a successful restore.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2017-11-06T20:17:31+00:00

    I am now 100% certain the culprit is v1709. Here is my proof.

    I wiped the drive clean on an HP EliteBook 840 G4 laptop. I installed a fresh copy of v1709 while disconnected from the Internet. This way, no updates are automatically downloaded and installed during setup.

    Without any Windows updates, drivers or third-party software I created a system image on an external drive. This is now a barebones image.

    Again, I wiped the drive clean. Immediately after clicking Yes on the final prompt I received a VSS error.

    The proof is in the pudding. Pudding is good.

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  2. Anonymous
    2017-11-06T20:42:18+00:00

    I have image backup v1703 that can restore via repair disk or disk v1607 successful.(disk v1703 cant restore)

    after Restore Successful I update v1703 to v1709 via Windows Update Assistant (Windows10Upgrade9252) I create image backup again. 

    It can restore via repair disk or Disk v1607. 

    But

    If I restore from v1703 and update to v1709 via windows update and backup again

    It cannot restore I received a VSS error 0x80042302.  but during backup progress im sure the VSS is running.

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  3. Anonymous
    2017-11-09T02:08:24+00:00

    I confirm I have the same issue with 1709.

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  4. Anonymous
    2017-11-10T03:15:08+00:00

    Hi Travis,

    For us to isolate and provide you an accurate resolution regarding your concern with 1709, we would like to know the following:

    • What is the exact issue are you experiencing with 1709?
    • Are you getting any error messages? If yes, what is the exact error message?
    • To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

    We look forward to your response.

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  5. Anonymous
    2017-11-14T14:17:37+00:00

    Just confirming that I have the same issue.

    Needed to send my Surface away for repair so did a full system image to external SSD & now can't restore it to the new unit.

    Will watch with interest but I don't have a working laptop to contribute much!

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