I cannot restore any system image which was created in Windows 10 v1709 using Backup and Restore.

Anonymous
2017-11-04T01:05:06+00:00

I cannot restore any system image which was created in Windows 10 v1709 using Backup and Restore. I receive the following error:

“The system image restore failed.

Error details: A Volume Shadow Copy Service component encountered an unexpected error. Check the Application event log for more information.

(0x80042302)”

This is a fresh Windows 10 v1709 installation. The repair disk was created using Backup and Restore. The image resides on an external USB hard drive which contains other images. I can restore any Windows 10 v1703 image using the repair disk. I cannot restore any Windows 10 v1709 image using the repair disk.

As a first test, I installed Windows 10 v1709 on a new HP EliteBook 840 G4 laptop (before installation I wiped its hard drive). I also used a different external USB hard drive to back up the image successfully. I checked Event Viewer and found no errors or warnings relating to Windows Backup. After a successful backup, I wiped that laptop using the “clean” command and tried to restore the same image I created earlier. It failed with the VSS error referenced above.

As a second test, I installed Windows 10 v1703 on the same HP EliteBook 840 G4 laptop (before installation I wiped its hard drive). I used the same external USB hard drive to back up the image successfully. I checked Event Viewer and found no errors or warnings relating to Windows Backup. After a successful backup, I wiped that laptop using the “clean” command and tried to restore the same image I created earlier. The restore was successful.

Unsuccessfully, I tried to restore an image using repair disks I created in Windows 10 v1703, v1607 and v1511.

I am aware System Image Backup (SIB) Solution is deprecated (not removed) in v1709. I searched online for other users with the same issue and came across the following post on TechNet forum.

https://social.technet.microsoft.com/Forums/windows/en-US/1f21b451-1431-414c-89e4-8010dfa5d239/win10-1709-system-image-restore-vss-error?forum=win10itprosetup

The culprit appears to be v1709. Something changed to prevent a successful restore.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

179 answers

Sort by: Newest
  1. Anonymous
    2018-03-25T17:38:00+00:00

    email for ******@frontiernet.net

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2018-03-25T15:06:38+00:00

    Hello fg2001

    Thanks for all your help which I'm sure others will find useful.

    Before I looked this forum, I contacted the PC manufacturers' or assemblers and this was their response

    "The Windows 7 ‘System Image’ is still a part of Windows 10 but whether it works or not is debatable.

    I would argue that any form of System Image is not a reliable backup method. Even back in Windows 7 it was an unreliable technique in my experience.

    A clean install and then re-installing the software from the website of the creator is the best way. A reinstall of a piece of software should take no more than 10 minutes realistically, with most taking less than 30 seconds on modern hardware."

    They also knew nothing about products like Acronis etc. They've never been helpful. Reinstalling several hundred applications from scratch is going to be a long job. They did the last Win 10 repair which apart from the cost, took a week to do plus two days travelling on my part.

    Best wishes

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2018-03-24T20:13:02+00:00

    fg2001

    Thanks for your patience with this -  I think I've nearly got it

    Just to clarify

    The existing system HDD is indeed Disk 0 named C:

    The WD Enterprise that will replace it is Disk 1 and named Z:

    The WD Black that will hold the SIB is Disk 2 and named J:

    I will create the USB recovery disk after the backup

    The system image is on Disk 2 J:

    I remove the duff original HDD named C: and replace it in the same physical SATA port with the new Enterprise currently named Z:

    I boot up from the USB stick and choose the SIB on J:

    I assume now that Z: becomes C: with the system on it

    The spare drive named J: will stay where it is and be used for future SIBs

    I will keep the USB stick for future repairs

    You mention 16299.125 which I presume is the last build that SIB worked with until the very latest build fixed the problem

    I apologise for my wariness on this as I don't have anything to practice on - I hope that it doesn't happen

    Thanks again

    Keep in mind that the letters assigned to the drives may change when you boot from a recovery or an installation disk.

    Make sure you verify which disk is which, going to cmd prompt, diskpart- 'list disk will' give you the list of the installed disks and 'list volume' will give you the list of the volumes and the letters assigned to them, 'select disk n' and  'list partition' will show you the partitions after you select the disk you want to see .

    As for the build 16299.125 it is just the latest installation disk level for 1709 that you can download from Microsoft, it is not related to the level that fixed the system image backup.

    The fix for the backup was on build 16299.214 and above, the restore can be done with the installation disk 16299.125 or 16299.15, you will see these levels when you boot from the installation disks and go to cmd prompt.

    The current level of update on a running windows 10 system is 16299.334, but that has nothing to do with the level of the recovery disk or installation disks which will have the level of the time they were released.

    Microsoft Windows [Version 10.0.16299.334]

    (c) 2017 Microsoft Corporation. All rights reserved.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  4. Anonymous
    2018-03-24T18:06:38+00:00

    fg2001

    Thanks for your patience with this -  I think I've nearly got it

    Just to clarify

    The existing system HDD is indeed Disk 0 named C:

    The WD Enterprise that will replace it is Disk 1 and named Z:

    The WD Black that will hold the SIB is Disk 2 and named J:

    I will create the USB recovery disk after the backup

    The system image is on Disk 2 J:

    I remove the duff original HDD named C: and replace it in the same physical SATA port with the new Enterprise currently named Z:

    I boot up from the USB stick and choose the SIB on J:

    I assume now that Z: becomes C: with the system on it

    The spare drive named J: will stay where it is and be used for future SIBs

    I will keep the USB stick for future repairs

    You mention 16299.125 which I presume is the last build that SIB worked with until the very latest build fixed the problem

    I apologise for my wariness on this as I don't have anything to practice on - I hope that it doesn't happen

    Thanks again

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2018-03-24T17:15:21+00:00

    Thanks for clarifying fg2001

    This is the scenario - existing primary HDD crashes.

    So if I understand it now, I need something like a USB stick with recovery medium created from the old Win 7 backup and restore.

    I also need something like an internal HDD or DVDs with the system image on it.

    I also need the new replacement HDD.

    As luck has it, I have a second new HDD (WD Black 500-Gb) connected to the MB SATA.

    I put the system image onto the WD Black

    When disaster strikes, I boot up from the USB stick

    Presumably I get an option to choose the location and date of the SIB (on the WD Black)

    I then get an option of where to restore the image to (WD Enterprise)

    All being well, next time I boot up (assuming the boot order has been set) the PC will reboot from the WD Enterprise which is now the primary drive.

    Tigger11,

    The windows 7 reference is just a confusing name, this is a SIB for windows 10.

     The recovery medium can simply be the Windows 10 installation DVD or on a USB stick at build level 16299.125 that you can download directly from Microsoft, or you could use a recovery disk created after you completed your backup.

    I assume your primary HDD is on Sata port 0 and it is disk C: and the second internal HDD is on Sata port 1 and it is disk D:.

    So using the function on file history you created a good Windows Image Backup and saved it on your D: disk.

    Now your primary disk fails and you replace it with a new one on Sata port 0.

    Boot from the DVD or USB recovery disk and go to " Repair your computer " - Troubleshhot -System Image Recovery - Windows 10, then it will show you which image you have available to restore (Usually the latest or you can select which one you want)  proceding from there it will format your new  C: drive and restore the image on it.

    After the restore is complete it will reboot your freshly restored system.

    Was this answer helpful?

    0 comments No comments