I cannot restore any system image which was created in Windows 10 v1709 using Backup and Restore.

Anonymous
2017-11-04T01:05:06+00:00

I cannot restore any system image which was created in Windows 10 v1709 using Backup and Restore. I receive the following error:

“The system image restore failed.

Error details: A Volume Shadow Copy Service component encountered an unexpected error. Check the Application event log for more information.

(0x80042302)”

This is a fresh Windows 10 v1709 installation. The repair disk was created using Backup and Restore. The image resides on an external USB hard drive which contains other images. I can restore any Windows 10 v1703 image using the repair disk. I cannot restore any Windows 10 v1709 image using the repair disk.

As a first test, I installed Windows 10 v1709 on a new HP EliteBook 840 G4 laptop (before installation I wiped its hard drive). I also used a different external USB hard drive to back up the image successfully. I checked Event Viewer and found no errors or warnings relating to Windows Backup. After a successful backup, I wiped that laptop using the “clean” command and tried to restore the same image I created earlier. It failed with the VSS error referenced above.

As a second test, I installed Windows 10 v1703 on the same HP EliteBook 840 G4 laptop (before installation I wiped its hard drive). I used the same external USB hard drive to back up the image successfully. I checked Event Viewer and found no errors or warnings relating to Windows Backup. After a successful backup, I wiped that laptop using the “clean” command and tried to restore the same image I created earlier. The restore was successful.

Unsuccessfully, I tried to restore an image using repair disks I created in Windows 10 v1703, v1607 and v1511.

I am aware System Image Backup (SIB) Solution is deprecated (not removed) in v1709. I searched online for other users with the same issue and came across the following post on TechNet forum.

https://social.technet.microsoft.com/Forums/windows/en-US/1f21b451-1431-414c-89e4-8010dfa5d239/win10-1709-system-image-restore-vss-error?forum=win10itprosetup

The culprit appears to be v1709. Something changed to prevent a successful restore.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2018-02-17T13:07:10+00:00

    There are two commands. Wait for the format to complete before typing the second.

    Format c:

    *Dism /Apply-Image /ImageFile:E:\CapturedWIM\sib.wim /Index:1 /ApplyDir:C:*

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  2. Anonymous
    2018-02-12T21:21:09+00:00

    fg2001 is correct.  The problem is fixed (for the moment?) in 16299.214 (KB4058258). 

    I verified this on 2 systems on which an older 1709 Image could not be restored (error 0x80042302) but a new Image created after KB4058258 would be restored on a clean disk as it should.

    Thanks, fg2001

    Unfortunately I don't see anything mentioning an intentional fix in the release notes for KB4058258.

    I hope they don't screw-up SIB again on the next build. :(

    I guess we'll have to wait and see what happens next.

    https://support.microsoft.com/en-us/help/4058258

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  3. Anonymous
    2018-02-09T02:27:08+00:00

    It was advertising a bit, but mainly I was showing that there are alternatives that do work. 

    Like you, I have been using System Image Backup since I was using Windows 7 as a failsafe method. Never was disappointed in restoring my computer to the day it was backed up. Restoral Points, in my opinion, is a waste of time. Most of the time the restoral of the point is usually incomplete or corrupted. So, instead of restoring points, it was easier to just restore a System Image and know that it will be as good as new again. 

    Like you, I recently found out that SIB was not working at the worst possible time. But luckily I was finally able to restore my Image using a Windows Installation disc. In my opinion, System Image Backup was one of the best features Windows had as far as keeping your computer working as quick as possible. Now it is basically useless the way it is. Microsoft is not going to do anything to get it to work again unless they get enough pressure from the Public to remove the Redacted label. Otherwise, I will probably expect that feature to be removed in the next major upgrade to Windows, which will probably brick the feature completely.

    Too bad Microsoft can't make System Image Backup a separate software to download through the Microsoft store or sell it to a 3rd party that will keep updating the software to keep it compatible with the latest version of Windows.

    The only thing left is to start a campaign to show Microsoft that SIB is a valuable asset to Window users and to continue supporting it in future Windows versions. Bad Publicity is always a good motivator to Corporations to take action.

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  4. Anonymous
    2018-02-08T18:53:11+00:00

    MS has already decided they don wan't to fix: https://docs.microsoft.com/en-us/windows/deployment/planning/windows-10-fall-creators-deprecation

    Another stupid decision from Microsoft, I hope they are prepared for a class action suit.

    Customers should stop buying windows and paying for service.

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  5. Anonymous
    2018-02-07T04:56:22+00:00

    Hi Travis,

    For us to isolate and provide you an accurate resolution regarding your concern with 1709, we would like to know the following:

    • What is the exact issue are you experiencing with 1709?
    • Are you getting any error messages? If yes, what is the exact error message?
    • To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

    We look forward to your response.

    There are many reports about the windows 10 1709 Image Restore  to a new disk bug.

    Perhaps not many when you posted your reply.

    The error 0x80042302 happens on EFI systems on restore when the reformat and recreate partitions is checked.

    The restore only works if you don't need to reformat the drive

    The restore fails to recreate and reformat the 4 partitions required on the EFI systems.

    This is an example of the 4 partitions created during installation on a 512GB SSD drive:

    DISKPART> list partition

    Partition ###  Type              Size     Offset

      -------------  ----------------  -------  -------

      Partition 1    Recovery           499 MB  1024 KB

      Partition 2    System             100 MB   500 MB

      Partition 3    Reserved            16 MB   600 MB

      Partition 4    Primary            476 GB    616 MB

    The restore program should recreate the same partition from the image, but it fails with the error 0x80042302, it looks like the problem is with the EFI partition that looks 4MB shorter in the vhdx file. The issue could be also on the 16MB Reserved GPT partition since there is no vhdx file for that reserved partition, only for the other 3.

    This is a bug very easy to recreate, not sure why Microsoft doesn't have a fix yet.

    Perhaps nobody is working on it ?

    You need to escalate this basic bug !

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