I cannot restore any system image which was created in Windows 10 v1709 using Backup and Restore.

Anonymous
2017-11-04T01:05:06+00:00

I cannot restore any system image which was created in Windows 10 v1709 using Backup and Restore. I receive the following error:

“The system image restore failed.

Error details: A Volume Shadow Copy Service component encountered an unexpected error. Check the Application event log for more information.

(0x80042302)”

This is a fresh Windows 10 v1709 installation. The repair disk was created using Backup and Restore. The image resides on an external USB hard drive which contains other images. I can restore any Windows 10 v1703 image using the repair disk. I cannot restore any Windows 10 v1709 image using the repair disk.

As a first test, I installed Windows 10 v1709 on a new HP EliteBook 840 G4 laptop (before installation I wiped its hard drive). I also used a different external USB hard drive to back up the image successfully. I checked Event Viewer and found no errors or warnings relating to Windows Backup. After a successful backup, I wiped that laptop using the “clean” command and tried to restore the same image I created earlier. It failed with the VSS error referenced above.

As a second test, I installed Windows 10 v1703 on the same HP EliteBook 840 G4 laptop (before installation I wiped its hard drive). I used the same external USB hard drive to back up the image successfully. I checked Event Viewer and found no errors or warnings relating to Windows Backup. After a successful backup, I wiped that laptop using the “clean” command and tried to restore the same image I created earlier. The restore was successful.

Unsuccessfully, I tried to restore an image using repair disks I created in Windows 10 v1703, v1607 and v1511.

I am aware System Image Backup (SIB) Solution is deprecated (not removed) in v1709. I searched online for other users with the same issue and came across the following post on TechNet forum.

https://social.technet.microsoft.com/Forums/windows/en-US/1f21b451-1431-414c-89e4-8010dfa5d239/win10-1709-system-image-restore-vss-error?forum=win10itprosetup

The culprit appears to be v1709. Something changed to prevent a successful restore.

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

179 answers

Sort by: Most helpful
  1. Anonymous
    2018-02-28T21:56:36+00:00

    Hi Travis,

    For us to isolate and provide you an accurate resolution regarding your concern with 1709, we would like to know the following:

    • What is the exact issue are you experiencing with 1709?
    • Are you getting any error messages? If yes, what is the exact error message?
    • To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

    We look forward to your response.

    Can you please stop asking stupid questions like an idiot and read all the comments and questions people have posted here... the user who posted this question has clearly mentioned the error message and the error code....

    Give us answers for your faults and bugs without asking damn stupid questions...

    We have paid for all these and when we lost everything I will sue MS for the loss of my data if I cannot recover my data back...

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2018-01-25T04:48:45+00:00

    Microsoft has broken a critical safety safety feature relied upon by millions of non-technical users.  Users who do not have any exposure to or understanding of the official 'notice' and don't know what 'deprecated' means. 

    The unconscionable and criminal element is that the backup has not been disabled, just the restore.  Users will not find out about it until their data has been permanently and unrecoverably lost, with unlimited potential for material damages. 

    This is exactly like taking your car in for an oil change under warranty to the dealership, during which the seatbelt anchors are secretly replaced with 1# breakaway tabs.  There is some fine print on the website saying the seatbelts have been 'deprecated' and a 3rd party restraint system should be installed.

    I am shocked the Microsoft legal department hasn't stepped in and demanded that an emergency patch be issued for Windows backup.  At very least the backup feature should be riddled with pop-up warnings stating that the restore may not work post-1709.  This is the most egregious example of gross negligence I have ever seen in software (30 years in the business).  I know that EULAs are ironclad and could teach the dukes of hell a lesson, but this is so bad I doubt a well-informed jury would give Microsoft a pass.

    Seriously, Microsoft:  this is not only wrong and bad for business, this is going to cost you in court.  Warn people or disable the backup feature post 1709 NOW.

    I am totally in agreement. Vast majority of computer users are not technical or computer literate  enough to be able to troubleshoot why a feature is failing. 

    But as Allen Hall mentioned, Who would go to court to sue MS because a Windows Feature was disabled without proper notification. Unless as mentioned, as a Class Action suit, that can show millions of dollars of damaged due to the fact users weren't able to restore their System Image.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2018-01-24T20:44:23+00:00

    Then Microsoft should notify all Windows users that certain features will be obsolete either by a message in Action Center or when the user tries to use the obsolete feature, Windows will warn them it will become obsolete or is obsolete. Then Microsoft should give instructions on a workaround to the obsolete feature.

    Or have the newly obsolete feature removed entirely from the Windows OS during a Windows Update. That way the user will know something is wrong with the feature.

    This way the User won't be shocked when the feature they have been using since Windows 7 or earlier doesn't work anymore at the wrong possible time.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments No comments
  4. Anonymous
    2018-01-22T13:59:52+00:00

    Should Dism fail then do try-out the following info from my other post https://answers.microsoft.com/en-us/windows/forum/windows_10-update/how-to-create-system-image-backup-of-windows-10/688842c1-a937-4ee2-8c8d-51771d41d382#LastReply

    as those détails are pasted here for you!

    You will require some sort of a 3rd party backup solution such as any of the following listed below as Microsoft has depreciated this feature from w/in this build & onwards!

    I personally use AOMEI Backupper Professional AOMEI Backupper Standard 4.0.6 (FreeBie) or upgrade to Pro which wofrks very well under multiple beta tests w/ both Windows 10 Enterprise (x64) / Windows 10 Enterprise LTSB 2016

    Acronis https://www.acronis.com/

    EaseUS https://www.easeus.com/

    Paragon Software https://www.paragon-software.com/

    Parted Magic https://partedmagic.com/

    Beta-Tests> update info- Macrium Reflect freebie Macrium Reflect 7 - Free Edition works perfectly under beta-tests over the past several days upon my HP Envy 34-b004nf w/ Windows 10 Enterprise E3 subscription & also w/ Windows 10 Enterprise LTSB 2016!

    Macrium Software Manufacturer: Paramount Software (UK) Ltd...

    Results> Macrium Reflect  works perfectly upon both these Windows OS!

    Wikipedia - List of Backup Software https://en.wikipedia.org/wiki/List_of_backup_software

    Features that are removed or deprecated in Windows 10 Fall Creators Update> https://docs.microsoft.com/en-us/windows/deployment/planning/windows-10-fall-creators-deprecation

    System Image Backup (SIB) Solution <br><br>We recommend that users use full-disk backup solutions from other vendors. Deprecated

    Features that are removed or deprecated in Windows 10 Fall Creators Update> https://support.microsoft.com/en-us/help/4034825/features-that-are-removed-or-deprecated-in-windows-10-fall-creators-up

    System Image Backup (SIB)Solution

    We recommend that users use full-disk backup solutions from other vendors.

    Best Regards,

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments No comments
  5. Anonymous
    2017-11-09T02:08:24+00:00

    I confirm I have the same issue with 1709.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments No comments