While the MVPs have a point they also need to listen to people's complaints more sympathetically.
I am sympathetic. These things usually go well, for hundreds of millions upon millions of PCs. When you have a billion users, even a "once in a million" problem happens 1000 times a day. And honestly, they probably
can't ever hope to achieve such high odds. These aren't Macs where they all have identical hardware/drivers in a uniform fleet. This is relying on a great stack of conditions, from OEM to now (with the recent Spectre/Meltdown fiasco) you antivirus claiming
(by reg key) they are ready to support the security mitigations.
At the end of it, I want to get someone from "I can't use my computer at all" to "Good, it works perfectly" as fast as possible. A lot of times, that means grabbing a spare USB "thumb drive stick" and installing the latest version
(roughly 20 minutes) and your favorite software (hour or two, less for most consumers). Is it a pain in the neck? Sure. But it takes a lot less time than spending days/weeks struggling with great difficulty, and has great benefits to boot.
And there's a tons of ways to achieve this, but it really helps to use something like Windows File History, Carbonite, OneDrive, DropBox, Google Drive, etc. Because now I can hit "factory reset" on my Surface, wait 8 minutes, login, and I'm back to a fully-restored
system but without losing a single file/preference/bookmark/etc. Sure that means I need to reinstall 3 or 4 things, but in less time than a single lunchbreak I (and anyone) should always be able to either factory-reset their PC or even migrate to an entire
new one. Businesses have been doing this for decades: you can just buy a new PC or tell an employee to sit down at a new one in another building, but all their preferences/files/programs are already there. Your computer is not a special snowflake these
days, you aren't tied to it, and you don't need to spend days/weeks trying to fix an issue when a near-immediate resolution exists. I agree you shouldn't have to do it, but if you live in such a way that you are prepared for it, much like insurance, it sure
helps.
I and thousands of other MVPs are flying to Seattle this coming Sunday and Monday to spend a week at Microsoft - we are your advocates. And I'm in no way suggesting you should always jump to a reset as a solution (that'd be ridiculous!), but I want to get
someone from "broken" to "perfectly fixed" (and even better, "fully updated") in a few hours, not days or weeks or months (and without spending a penny, no one should ever have to pay to fix their PC).