Hi, I have a problem with the camera app on a Microsoft Surface (bought it 2-3 months ago). When I open it, everything seems OK, the two cameras (front and back) seem to be working fine (no black screen or anything), but when I try to click on the icon to take a picture, I get this error code: "0xA00F424F <PhotoCaptureFileCreationFailed> (0x80131500)". I tried everything I found on the internet so far to solve the problem, nothing worked: I looked for updates of course Desactivate / re-activate the camera on the Device manager Went to System > Apps and features > Camera > Advanced Options > Reset (a solution I found elsewhere but didn't work for me) Finally I un-installed the Camera app with Powershell and re-installed it with Windows Store, and I still get the same error message I use the camera a lot for my work, and it was working without any problem these past days. The only recent change I did is that I removed yesterday the destination folder "Camera Roll" from my local disk to free some space on it (I use Dropbox, so I just chose in the preferences of the Dropbox app to not synchronize the "Camera Roll" folder on my computer - so the pictures stay stored online but are removed from my local disk)... But it was not the first time I did that, and usually it causes no problem: when I take a new picture after removing the "Camera Roll" folder, the Camera app just create a new destination folder named "Camera Roll"... I hope to find quickly a solution, I really need the camera working! (and sorry for my possible mistakes, I'm not an native English speaker, hope I'm clear though)

I had the Same problem too. and, I'm Finally Find the way. type the 'library' or '%APPDATA%\Microsoft\Windows\Libraries' in Explorer Address Bar. Right click on 'Camera Roll' and Select Property Add your 'Camera Roll' folder you want location. Click 'Set Default Save Location'.

Thanks a lot, I have tried so many ways but unfortunately none of them worked until I have found your answer and it worked completely. Tnx again

OMG Thank you so much!! This was the fix that was required all along. As it turns out it was in fact One Drive that broke my camera. I used to have OneDrive on my PC and that was where the Camera Roll folder was stored. However I have since uninstalled OneDrive and because the folder no longer existed the computer was unable to identify where to save the file. This could easily be fixed by MS by simply allowing us to choose EXACTLY where we want the folder to be, directly from within the Camera app, instead of just "C:" or "D:". Typical MS. Anyway, thanks again for your solution!!

Camera error "0xA00F424F <PhotoCaptureFileCreationFailed> (0x80131500)" (Windows 10 / Microsoft Surface)

Anonymous

Hi,

I have a problem with the camera app on a Microsoft Surface (bought it 2-3 months ago). When I open it, everything seems OK, the two cameras (front and back) seem to be working fine (no black screen or anything), but when I try to click on the icon to take a picture, I get this error code: "0xA00F424F <PhotoCaptureFileCreationFailed> (0x80131500)".

I tried everything I found on the internet so far to solve the problem, nothing worked:

I looked for updates of course
Desactivate / re-activate the camera on the Device manager
Went to System > Apps and features > Camera > Advanced Options > Reset (a solution I found elsewhere but didn't work for me)
Finally I un-installed the Camera app with Powershell and re-installed it with Windows Store, and I still get the same error message

I use the camera a lot for my work, and it was working without any problem these past days. The only recent change I did is that I removed yesterday the destination folder "Camera Roll" from my local disk to free some space on it (I use Dropbox, so I just chose in the preferences of the Dropbox app to not synchronize the "Camera Roll" folder on my computer - so the pictures stay stored online but are removed from my local disk)... But it was not the first time I did that, and usually it causes no problem: when I take a new picture after removing the "Camera Roll" folder, the Camera app just create a new destination folder named "Camera Roll"...

I hope to find quickly a solution, I really need the camera working! (and sorry for my possible mistakes, I'm not an native English speaker, hope I'm clear though)

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Anonymous

I had the Same problem too. and, I'm Finally Find the way.

type the 'library' or '%APPDATA%\Microsoft\Windows\Libraries' in Explorer Address Bar.
Right click on 'Camera Roll' and Select Property
Add your 'Camera Roll' folder you want location.
Click 'Set Default Save Location'.

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Answer accepted by question author

Anonymous

I had the same problem. The solution for me became apparent when I read DaveM121's post. The error was I had previously deleted the Camera Roll Folder from the My Pictures folder. Simply right clicking in the My Pictures folder, creating a new folder and naming it Camera Roll and then resetting the camera settings to store pictures into the c:/ My Pictures folder did the trick.

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Anonymous

2018-10-25T06:39:45+00:00

Thanks a lot, I have tried so many ways but unfortunately none of them worked until I have found your answer and it worked completely. Tnx again
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Anonymous

2018-11-20T05:05:49+00:00

OMG Thank you so much!!

This was the fix that was required all along.

As it turns out it was in fact One Drive that broke my camera.

I used to have OneDrive on my PC and that was where the Camera Roll folder was stored. However I have since uninstalled OneDrive and because the folder no longer existed the computer was unable to identify where to save the file.

This could easily be fixed by MS by simply allowing us to choose EXACTLY where we want the folder to be, directly from within the Camera app, instead of just "C:" or "D:".

Typical MS.

Anyway, thanks again for your solution!!
Was this answer helpful?

4 people found this answer helpful.

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