Hi, I have a problem with the camera app on a Microsoft Surface (bought it 2-3 months ago). When I open it, everything seems OK, the two cameras (front and back) seem to be working fine (no black screen or anything), but when I try to click on the icon to take a picture, I get this error code: "0xA00F424F <PhotoCaptureFileCreationFailed> (0x80131500)". I tried everything I found on the internet so far to solve the problem, nothing worked: I looked for updates of course Desactivate / re-activate the camera on the Device manager Went to System > Apps and features > Camera > Advanced Options > Reset (a solution I found elsewhere but didn't work for me) Finally I un-installed the Camera app with Powershell and re-installed it with Windows Store, and I still get the same error message I use the camera a lot for my work, and it was working without any problem these past days. The only recent change I did is that I removed yesterday the destination folder "Camera Roll" from my local disk to free some space on it (I use Dropbox, so I just chose in the preferences of the Dropbox app to not synchronize the "Camera Roll" folder on my computer - so the pictures stay stored online but are removed from my local disk)... But it was not the first time I did that, and usually it causes no problem: when I take a new picture after removing the "Camera Roll" folder, the Camera app just create a new destination folder named "Camera Roll"... I hope to find quickly a solution, I really need the camera working! (and sorry for my possible mistakes, I'm not an native English speaker, hope I'm clear though)

I had the Same problem too. and, I'm Finally Find the way. type the 'library' or '%APPDATA%\Microsoft\Windows\Libraries' in Explorer Address Bar. Right click on 'Camera Roll' and Select Property Add your 'Camera Roll' folder you want location. Click 'Set Default Save Location'.

Hello! I see there are so many solutions, even I faced the same problem with Camera app and honestly non of this worked for me and at the end, I created a shortcut😞 But don't worry, I found ***a perfect solution which is quite understandable, easy and works!***All you need to do is follow the steps:- PLEASE READ THE STEPS CAREFULLY TO PREVENT ANY LOSS OR TROUBLE! Open Windows Explorer. From the left pane, choose Libraries. If the Libraries option is not visible to you or not listed under Windows Explorer, click View at the top of the screen. ****Now, from the Navigation pane drop-down menu, select ‘Show libraries’ option.Then, right-click each library (Documents, Pictures, Music, and Videos) and then tap or click Delete. [NOTE:- before deleting libraries just temporarily copy your data to some other drive or device or you'll lose your data!REMEMBER:-drive or device not some library] Now in the left pane, right-click, and then select Restore default libraries. This will re-create the Libraries and all the data in the library folders should again be accessible through Windows Explorer. But before this solution, you should try resetting and updating the app and if even that doesn't work then try this. Hope this really helped you, Stay happy and healthy, Yours Faithfully, Hitarth😀

Hi Taylor, Thank you very much for the advice! It worked well for me.

Camera error "0xA00F424F <PhotoCaptureFileCreationFailed> (0x80131500)" (Windows 10 / Microsoft Surface)

Anonymous

Hi,

I have a problem with the camera app on a Microsoft Surface (bought it 2-3 months ago). When I open it, everything seems OK, the two cameras (front and back) seem to be working fine (no black screen or anything), but when I try to click on the icon to take a picture, I get this error code: "0xA00F424F <PhotoCaptureFileCreationFailed> (0x80131500)".

I tried everything I found on the internet so far to solve the problem, nothing worked:

I looked for updates of course
Desactivate / re-activate the camera on the Device manager
Went to System > Apps and features > Camera > Advanced Options > Reset (a solution I found elsewhere but didn't work for me)
Finally I un-installed the Camera app with Powershell and re-installed it with Windows Store, and I still get the same error message

I use the camera a lot for my work, and it was working without any problem these past days. The only recent change I did is that I removed yesterday the destination folder "Camera Roll" from my local disk to free some space on it (I use Dropbox, so I just chose in the preferences of the Dropbox app to not synchronize the "Camera Roll" folder on my computer - so the pictures stay stored online but are removed from my local disk)... But it was not the first time I did that, and usually it causes no problem: when I take a new picture after removing the "Camera Roll" folder, the Camera app just create a new destination folder named "Camera Roll"...

I hope to find quickly a solution, I really need the camera working! (and sorry for my possible mistakes, I'm not an native English speaker, hope I'm clear though)

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

I had the Same problem too. and, I'm Finally Find the way.

type the 'library' or '%APPDATA%\Microsoft\Windows\Libraries' in Explorer Address Bar.
Right click on 'Camera Roll' and Select Property
Add your 'Camera Roll' folder you want location.
Click 'Set Default Save Location'.

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Answer accepted by question author

Anonymous

I had the same problem. The solution for me became apparent when I read DaveM121's post. The error was I had previously deleted the Camera Roll Folder from the My Pictures folder. Simply right clicking in the My Pictures folder, creating a new folder and naming it Camera Roll and then resetting the camera settings to store pictures into the c:/ My Pictures folder did the trick.

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Anonymous

2020-08-19T17:00:04+00:00
Hello!

I see there are so many solutions, even I faced the same problem with Camera app and honestly non of this worked for me and at the end, I created a shortcut😞 But don't worry, I found ***a perfect solution which is quite understandable, easy and works!***All you need to do is follow the steps:-

PLEASE READ THE STEPS CAREFULLY TO PREVENT ANY LOSS OR TROUBLE!
1. Open Windows Explorer. From the left pane, choose Libraries. If the Libraries option is not visible to you or not listed under Windows Explorer, click View at the top of the screen.
2. ****Now, from the Navigation pane drop-down menu, select ‘Show libraries’ option.Then, right-click each library (Documents, Pictures, Music, and Videos) and then tap or click Delete. [NOTE:- before deleting libraries just temporarily copy your data to some other drive or device or you'll lose your data!REMEMBER:-drive or device not some library]
3. Now in the left pane, right-click, and then select Restore default libraries.
4. This will re-create the Libraries and all the data in the library folders should again be accessible through Windows Explorer.
But before this solution, you should try resetting and updating the app and if even that doesn't work then try this.

Hope this really helped you,

Stay happy and healthy,

Yours Faithfully,

Hitarth😀
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Anonymous

2020-08-26T15:12:37+00:00

Hi Taylor,

Thank you very much for the advice!

It worked well for me.
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