Hi Judy,
One possible cause why you're experiencing issue with your application due to a corrupted or an outdated application. To assist you better, we'd like to gather more information:
- Have you tried the troubleshooting steps provided by Anne Ros?
- Which build and version Windows are you using?
- Have you tried uninstalling then reinstalling chrome?
- Does this happen only with your Google Chrome or with other application also?
We're looking forward to your response.