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Hi, I am trying to install the Creators Update on my computer, but it fails and has to recover every time I try. What system information should I post to help troubleshoot why the update continues to fail?
Thanks!
-Andrew
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
My BIOS is updated to 300 as recommended. please see this link
the workaround doesnt help every GL502 line of gaming laptops. There are 25 pages there. Ive read them all.
Also see this link,
https://www.cnet.com/news/windows-10-fall-creators-update-hits-install-snag-for-some/
Can you contact Microsoft and ask for a follow up? on Samsung SSD or NVME drives and ASUS gaming laptops
(1) I have no connection to MSFT, but am just a customer like you. You could try the Feedback Hub (ask Cortana). Be specific: Computer model, current Windows version & OS Build, problem description & the things tried. There also is...
https://support.microsoft.com/en-us/contactus/
Contact Microsoft
(2) I see that article says a clean install might work. You could shrink your C:partition by say 50 GB, & then install Win 10 v.1709 into the unallocated space. That will create a dual-boot situation. I did that once with v.1703 just to see whether this Dell would take a clean install.
If unhappy, the dual boot is easily undone: a thing is done in MSConfig, the v.1709 partition deleted, & the v.1511 partition re-expanded.
If happy, the best thing is to repeat the clean install, this time wiping the entire HDD to unallocated space. That way, you get fit & proper partitions to suit just v.1709.
Thanks for your feedback.
Regarding number 2, that is way complicated for a user to asked for. I wouldnt do that. It can create problems along the way.
For number 1 suggestion, a lot of users have already submitted their query and waiting for feedback from microsoft.
You are welcome. I would add my own query, being specific about my computer model & OS build.
Well, it isn't many clicks to free up unallocated space using Disk Management, & an install of Windows into it takes 24/so minutes to accomplish. Cortana speaks at minute 17 & asked only for my Wi-Fi password (written on the router) & my MSFT account password. It fetched all my Dell/Intel/Realtek drivers on its own. I was pleased enough that I booted into 1511 just once after that before wiping it.
There is some prep...
(a) Make a Windows system image backup.
(b) Download a fit & proper v.1709 that matches your architecture (bits), Windows edition & language.
(c) Maybe have some drivers on hand on a USB drive.
There is a little thing to do.
If you have not cleaned it out before doing a clean install or reset do this; copy the Download Folder in File Explorer to a USB or another drive on the disk. Then use it to install the downloaded programs rather than wandering all over the Internet to download the programs again.
