Feature update to Windows 10, version 1709 fails to install

Anonymous
2017-12-15T05:07:39+00:00

Hi, I am trying to install the Creators Update on my computer, but it fails and has to recover every time I try. What system information should I post to help troubleshoot why the update continues to fail?

Thanks!

-Andrew

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2018-02-16T08:45:21+00:00

    Here is my disk summary pic.

    Originally the laptop came with HGST travelstar as original drive. bought a samsung SSD and use paragon migration software to clone HDD to SSD.

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  2. Anonymous
    2018-02-16T08:55:06+00:00

    I have used EaseUS ToDo Backup to do my cloning.

    There seems to be a number of cloning software packages out there.

    I also use Apricron Notebook hard drive upgrade kit.

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  3. Anonymous
    2018-02-16T09:01:02+00:00

    if it helps.

    1. Here is the CBS.log file for todays attempt on windows upgrade using ISO file (for the nth time)

    https://www.dropbox.com/s/yss10ilqy8ckeqv/CBS.log?dl=0

    1. msinfo32

    https://www.dropbox.com/s/rdygt4eiinlow4u/asus.nfo?dl=0

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  4. Anonymous
    2018-02-16T14:53:35+00:00

    Typical Microsoft windows rubbish

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  5. Anonymous
    2018-02-16T19:51:12+00:00

    (1) Your CBS.log is "too big to preview". Please delete everything in it except the date of the run, which I guess was 2/16/18. Then I'll try again.

    (2) Please answer the other questions in my last post - you answered item (7) only. Give me an answer or a comment on items (1) through (6). For item (1), the question is: Did you go into BIOS Setup & move something above the Windows Boot manager? But go answer them all.

    (3) I'm not sure I like seeing the clone HDD plugged in at the same time as the original (or visa versa). That's a third candidate for the inability to upgrade. The upgrade may not like that.

    (4) Do you have a Recovery USB Drive (ask Cortana for "Recovery" to make one) or Win 10 Installation media? This may be needed in case of catastrophe. Let us test it this way...

    Edit: The BU folder will not auto-create. So, first:  MD  C:\BU

    (a) At a DOS Prompt:   BCDEdit  /Export  "C:\BU\BCD Backup"

                              Also:   BCDEdit  /Export  "C:\BU\BCD Copy"

    Now you have a backup BCD that can be recovered. Also, you have a copy that we can play with.

    (b) Boot to the Recovery USB drive or to the Installation media.

          If to the Installation media, choose "Repair this computer" (instead of to install).

    (c) At the "Choose an option" screen, click "Troubleshoot > Advanced Options > Command Prompt".

    (d) At the Command Prompt:   DIR  C:\BU  /a

                                           Also:   BCDEdit

    Do you see the files listed? If not, I guess try letter D:, in case they have switched. Which letter gave you the files? Did you get output for BCDEdit, (just to prove it is there should it become necessary)?

    (e) Close the Command Prompt, & click "Continue" to return.

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