Feature update to Windows 10, version 1709 fails to install

Anonymous
2017-12-15T05:07:39+00:00

Hi, I am trying to install the Creators Update on my computer, but it fails and has to recover every time I try. What system information should I post to help troubleshoot why the update continues to fail?

Thanks!

-Andrew

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2018-03-19T05:40:50+00:00

    HI. Here is an update. I tried using a 1703 USB bootable drive and i choose a partition to install and windows cant be installed.

    1. choose PRIMARY TYPE system  Drive ) partition 3 Samsung 850 . after i choose that one it says "we couldnt create a new partition or locate an existing one. see set up log files.

    see pics

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  2. Anonymous
    2018-03-11T20:29:44+00:00

    We had begun work on your obit, but will put it aside a bit.

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  3. Anonymous
    2018-03-11T05:48:22+00:00

    hey

    sorry i havent been that active much. Im on a deadline at work so i have to use my laptop extensively. i havent given up yet. will post soon

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  4. Anonymous
    2018-02-25T04:03:54+00:00

    Log files

    Not the right ones.  The ones you had before were better, especially the setupact.log files you chose.  I was surprised not to find a single instance of 16299 (word) in the CBS.logs.   So whatever they show is all about your 1607 version (14393) doing I know not what.

    HTH

    Robert


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  5. Anonymous
    2018-02-23T04:33:24+00:00

    Darn, indeed. Anyway - when you said: "2. tried w10 ISO 1709 Clean install" - it can't be true.

    (1) An ISO cannot do a clean install. It must be burnt to DVD & booted through the UEFI boot choices menu to do a clean install. (Or, an Installation USB drive can be booted.) Then, you must wipe the SSD to unallocated space, & install into that. In that case, everything would be new - beautiful new partitions & a brand new BCD. (Edit: However, I would unplug the HDD first. The clone parent doesn't belong, & its partitions may have an ill affect on the new BCD.) 

    (2) If you don't wipe the existing partitions off the SSD, but only make a new area of unallocated space, & install into that - it is a dual boot. The v.1709 Windows partition would be clean & it would contain a folder that holds its own Recovery Environment. But the v.1511 EFI (system) partition would be kept, & its BCD would be shared with v.1709. The existing Recovery Partition still belongs to v.1511.

    (3) If you open an ISO in File Explorer, click its Setup.exe, & directed it to install into the v.1511 Windows partition - that is an upgrade install. It is the same as if you took the upgrade through Windows Update. You end up with v.1709, & a new v.1709 Recovery Partition. The v.1511 Recovery Partition gets emptied but is not deleted. And the EFI (system) partition is taken over by v.1709, but the BCD is not fresh. It is altered but carries junk entries from v.1511 days.

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