Feature update to Windows 10, version 1709 fails to install

Anonymous

Hi, I am trying to install the Creators Update on my computer, but it fails and has to recover every time I try. What system information should I post to help troubleshoot why the update continues to fail?

Thanks!

-Andrew

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Anonymous

2017-12-15T05:26:48+00:00

Hi,

The PC is a Custom Built Desktop with an ASUS Z-170-A ATX motherboard. I am running windows 10 Home edition. The listed OS build is 14393.1944.

I have not tried updating via the Media Creation Tool yet.

I have however tried installing the installer from the tool from the "Update Now" button from the same webpage. https://www.microsoft.com/en-in/software-download/windows10 This also failed.
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Anonymous

2017-12-15T05:22:23+00:00

Hi,

The PC is a Custom Built Desktop with an ASUS Z-170-A ATX motherboard. I am running windows 10 Home edition. The listed OS build is 14393.1944.

I have not tried updating via the Media Creation Tool yet.
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Anonymous

2017-12-15T05:16:09+00:00

To help us to help you and to properly get answers to your post you should include some minimum information.

1. Device type. ie PC, Laptop, Tablet, Surface, Phone

2. Who made it and model. If home built what type motherboard

3. OS type, Home, Pro, Enterprise, etc

4. Current build. Go Settings, System. About. OS build XXXXXX.XXXX

.

Have you tried downloading the Media Creation Tool an upgrading to the latest public release? 16299.125

When you download open it in File Explorer and double click on Setup.

You can also make a copy on a USB stick to have as a backup if you need to redo.
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