Feature update to Windows 10, version 1709 fails to install

Anonymous
2017-12-15T05:07:39+00:00

Hi, I am trying to install the Creators Update on my computer, but it fails and has to recover every time I try. What system information should I post to help troubleshoot why the update continues to fail?

Thanks!

-Andrew

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2017-12-20T04:22:44+00:00

    Hi,

    It seems that you've already tried all the troubleshooting steps to update your computer to the latest version.

    To resolve your concern, we suggest that you perform a clean reinstall of Windows 10 on your computer.

    Kindly refer to this article for instructions.

    Let us know how it goes.

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  2. Anonymous
    2017-12-17T19:25:32+00:00

    What is your system?

    The PC is a Custom Built Desktop with an ASUS Z-170-A ATX motherboard.  I am running windows 10 Home edition.  The listed OS build is 14393.1944.

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  3. Anonymous
    2017-12-17T19:24:17+00:00

    What is your system?

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  4. Anonymous
    2017-12-17T19:11:58+00:00

    I am still unable to update, and have tried all the methods suggested.

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  5. Anonymous
    2017-12-15T22:16:25+00:00

    Hi,

    The PC is a Custom Built Desktop with an ASUS Z-170-A ATX motherboard.  I am running windows 10 Home edition.  The listed OS build is 14393.1944.

    I have not tried updating via the Media Creation Tool yet.

    I have however tried installing the installer from the tool from the "Update Now" button from the same webpage. https://www.microsoft.com/en-in/software-download/windows10  This also failed.

    Update: I tried using the Media Creation Tool as suggested, however I encountered BSOD error WHEA_UNCORRECTABLE_ERROR.  This is a similar story to the standard Windows Update procedure, which fails as well.

    Any information would be greatly appreciated.

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