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Hi, I am trying to install the Creators Update on my computer, but it fails and has to recover every time I try. What system information should I post to help troubleshoot why the update continues to fail?
Thanks!
-Andrew
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks for your feedback.
Regarding number 2, that is way complicated for a user to asked for. I wouldnt do that. It can create problems along the way.
For number 1 suggestion, a lot of users have already submitted their query and waiting for feedback from microsoft.
(1) I have no connection to MSFT, but am just a customer like you. You could try the Feedback Hub (ask Cortana). Be specific: Computer model, current Windows version & OS Build, problem description & the things tried. There also is...
https://support.microsoft.com/en-us/contactus/
Contact Microsoft
(2) I see that article says a clean install might work. You could shrink your C:partition by say 50 GB, & then install Win 10 v.1709 into the unallocated space. That will create a dual-boot situation. I did that once with v.1703 just to see whether this Dell would take a clean install.
If unhappy, the dual boot is easily undone: a thing is done in MSConfig, the v.1709 partition deleted, & the v.1511 partition re-expanded.
If happy, the best thing is to repeat the clean install, this time wiping the entire HDD to unallocated space. That way, you get fit & proper partitions to suit just v.1709.
My BIOS is updated to 300 as recommended. please see this link
the workaround doesnt help every GL502 line of gaming laptops. There are 25 pages there. Ive read them all.
Also see this link,
https://www.cnet.com/news/windows-10-fall-creators-update-hits-install-snag-for-some/
Can you contact Microsoft and ask for a follow up? on Samsung SSD or NVME drives and ASUS gaming laptops
Here is your site...
https://www.asus.com/us/support/Download-Center/
ROG GL502VT
I've scanned the FAQs. It appears they expect both v.1703 & v.1709 are good for the GL502VT. However, I see no FAQ with suggestions what to do in case of trouble.
(1) Make a Windows system image (in case things get even worse).
(2) Update all your drivers to the ones at the site. BIOS version is in MSInfo32 (ask Cortana).
(3) Try to upgrade to v.1709 once more.
There is also is a ROG Community. If you find an answer there, please report it back here.
If you read the article you find that it is a clean install or reinstall.
