if it helps.
- Here is the CBS.log file for todays attempt on windows upgrade using ISO file (for the nth time)
https://www.dropbox.com/s/yss10ilqy8ckeqv/CBS.log?dl=0
- msinfo32
This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
Hi, I am trying to install the Creators Update on my computer, but it fails and has to recover every time I try. What system information should I post to help troubleshoot why the update continues to fail?
Thanks!
-Andrew
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
if it helps.
https://www.dropbox.com/s/yss10ilqy8ckeqv/CBS.log?dl=0
I have used EaseUS ToDo Backup to do my cloning.
There seems to be a number of cloning software packages out there.
I also use Apricron Notebook hard drive upgrade kit.
This is your BIOS Boot Menu screen...
Firmware Boot Manager
identifier {fwbootmgr}
displayorder {1be2dc76-d4d8-11e6-9155-d017c2263548}
{bootmgr}
{f91fa1f8-ed69-11e7-94a5-806e6f6e6963}
{6a829509-12b8-11e8-9553-806e6f6e6963}
{6a82950a-12b8-11e8-9553-806e6f6e6963}
{6a82950b-12b8-11e8-9553-806e6f6e6963}
timeout 1
(1) Looks like you went into BIOS Setup & moved a direct boot to Windows to be above {bootmgr} (the Windows Boot Manager). That could be why you are unable to upgrade. The Boot Manager needs to be first.
(2) But your Boot Manager entry is a big mess. I would delete everything in "displayorder" except for "{current}" before booting to that. And "default" should be set to "{current}". But all else in it looks OK.
(3) I see an entry in the BCD to boot to Windows.old...
Windows Boot Loader
identifier {5a60177b-cc36-11e6-913f-d017c2263548}
device partition=C:
path \Windows.old\Windows\system32\winload.efi
description Windows 10 Home
locale en-US
osdevice partition=C:
systemroot \Windows.old\Windows <<< ?Huh? <<<
nx OptIn
bootmenupolicy Standard
Does that work? That's another candidate to preventing an upgrade. Even if it works, that folder eventually is auto-deleted. So, it couldn't work for long. I would delete that one. The upgrade may not like it. It doesn't even have a "Resume from Hibernate". Also, the upgrade may not like the fact that C:\Windows.old pre-exists. Does it? The upgrade wants to create one of its own.
(4) The huge bulk of the "Resume from Hibernate" should be deleted, namely each one whose identifier is unreferenced. They cause no harm, but are useless.
(5) This Boot Manager is unreferenced, & can be deleted...
Windows Boot Manager
identifier {08fe7334-d4d4-11e6-9155-d017c2263548}
device unknown
path \EFI\Microsoft\Boot\bootmgfw.efi
description Windows Boot Manager on Disk 0
(6) I see a BIOS Boot Option to boot partition 5...
Firmware Application (101fffff)
identifier {f91fa1f8-ed69-11e7-94a5-806e6f6e6963}
device partition=\Device\HarddiskVolume5
path \EFI\MICROSOFT\BOOT\BOOTMGFW.EFI
description Windows Boot Manager
That looks incomplete to me. Does it work? If its a second Windows installation, why isn't it in the Boot Manager? But I guess it doesn't have to be.
(7) Let me see your partitions...
DiskPart
List Vol
List Disk
Select Disk 0
List Part
Exit
If you've got a second disk, select it & list it too before the exit.
I can give instructions for all of that, if you want. The plan would be...
(a) Back up the current BCD.
(b) Make a 2nd copy of the current BCD.
(c) Make the changes to the copy.
(d) Import the copy to make it current & reboot.
(e) In case of disaster, import the backup BCD.
heres the entire entry man. hope it helps
Firmware Boot Manager
identifier {fwbootmgr}
displayorder {1be2dc76-d4d8-11e6-9155-d017c2263548}
{bootmgr}
{f91fa1f8-ed69-11e7-94a5-806e6f6e6963}
{6a829509-12b8-11e8-9553-806e6f6e6963}
{6a82950a-12b8-11e8-9553-806e6f6e6963}
{6a82950b-12b8-11e8-9553-806e6f6e6963}
timeout 1
Windows Boot Manager
identifier {08fe7334-d4d4-11e6-9155-d017c2263548}
device unknown
path \EFI\Microsoft\Boot\bootmgfw.efi
description Windows Boot Manager on Disk 0
Windows Boot Manager
identifier {1be2dc76-d4d8-11e6-9155-d017c2263548}
device partition=\Device\HarddiskVolume1
path \EFI\MICROSOFT\BOOT\BOOTMGFW.EFI
description Windows Boot Manager on Disk 0
locale en-US
inherit {globalsettings}
default {current}
resumeobject {5a601777-cc36-11e6-913f-d017c2263548}
displayorder {current}
{5a60177b-cc36-11e6-913f-d017c2263548}
toolsdisplayorder {memdiag}
timeout 0
Windows Boot Manager
identifier {bootmgr}
device partition=\Device\HarddiskVolume1
path \EFI\MICROSOFT\BOOT\BOOTMGFW.EFI
description Windows Boot Manager
locale en-US
inherit {globalsettings}
default {5a6017ae-cc36-11e6-913f-d017c2263548}
resumeobject {5a601777-cc36-11e6-913f-d017c2263548}
displayorder {5a6017ae-cc36-11e6-913f-d017c2263548}
{5a6017ac-cc36-11e6-913f-d017c2263548}
{5a6017aa-cc36-11e6-913f-d017c2263548}
{5a6017a8-cc36-11e6-913f-d017c2263548}
{5a6017a6-cc36-11e6-913f-d017c2263548}
{5a6017a4-cc36-11e6-913f-d017c2263548}
{5a6017a2-cc36-11e6-913f-d017c2263548}
{5a6017a0-cc36-11e6-913f-d017c2263548}
{5a60179e-cc36-11e6-913f-d017c2263548}
{5a60179c-cc36-11e6-913f-d017c2263548}
{5a60179a-cc36-11e6-913f-d017c2263548}
{5a601798-cc36-11e6-913f-d017c2263548}
{5a601796-cc36-11e6-913f-d017c2263548}
{5a601794-cc36-11e6-913f-d017c2263548}
{5a601792-cc36-11e6-913f-d017c2263548}
{5a601790-cc36-11e6-913f-d017c2263548}
{5a60178e-cc36-11e6-913f-d017c2263548}
{5a60178c-cc36-11e6-913f-d017c2263548}
{5a60178a-cc36-11e6-913f-d017c2263548}
{5a601788-cc36-11e6-913f-d017c2263548}
{5a601786-cc36-11e6-913f-d017c2263548}
{5a601784-cc36-11e6-913f-d017c2263548}
{5a601782-cc36-11e6-913f-d017c2263548}
{current}
{5a60177b-cc36-11e6-913f-d017c2263548}
toolsdisplayorder {memdiag}
timeout 0
Firmware Application (101fffff)
identifier {6a829509-12b8-11e8-9553-806e6f6e6963}
description UEFI:CD/DVD Drive
Firmware Application (101fffff)
identifier {6a82950a-12b8-11e8-9553-806e6f6e6963}
description UEFI:Removable Device
Firmware Application (101fffff)
identifier {6a82950b-12b8-11e8-9553-806e6f6e6963}
description UEFI:Network Device
Firmware Application (101fffff)
identifier {f91fa1f8-ed69-11e7-94a5-806e6f6e6963}
device partition=\Device\HarddiskVolume5
path \EFI\MICROSOFT\BOOT\BOOTMGFW.EFI
description Windows Boot Manager
Windows Boot Loader
identifier {4ff9fd7e-0d0f-11e6-912a-d017c2263548}
device ramdisk=[\Device\HarddiskVolume4]\Recovery\WindowsRE\Winre.wim,{4ff9fd7f-0d0f-11e6-912a-d017
3548}
path \windows\system32\winload.efi
description Windows Recovery Environment
locale en-us
inherit {bootloadersettings}
displaymessage Recovery
displaymessageoverride Recovery
osdevice ramdisk=[\Device\HarddiskVolume4]\Recovery\WindowsRE\Winre.wim,{4ff9fd7f-0d0f-11e6-912a-d017
3548}
systemroot \windows
nx OptIn
bootmenupolicy Standard
winpe Yes
Windows Boot Loader
identifier {current}
device partition=C:
path \WINDOWS\system32\winload.efi
description Windows 10
locale en-US
inherit {bootloadersettings}
recoverysequence {5a601779-cc36-11e6-913f-d017c2263548}
recoveryenabled Yes
isolatedcontext Yes
allowedinmemorysettings 0x15000075
osdevice partition=C:
systemroot \WINDOWS
resumeobject {5a601777-cc36-11e6-913f-d017c2263548}
nx OptIn
bootmenupolicy Standard
Windows Boot Loader
identifier {5a601779-cc36-11e6-913f-d017c2263548}
device ramdisk=[\Device\HarddiskVolume4]\Recovery\WindowsRE\Winre.wim,{5a60177a-cc36-11e6-913f-d017
3548}
path \windows\system32\winload.efi
description Windows Recovery Environment
locale en-US
inherit {bootloadersettings}
displaymessage Recovery
osdevice ramdisk=[\Device\HarddiskVolume4]\Recovery\WindowsRE\Winre.wim,{5a60177a-cc36-11e6-913f-d017
3548}
systemroot \windows
nx OptIn
bootmenupolicy Standard
winpe Yes
Windows Boot Loader
identifier {5a60177b-cc36-11e6-913f-d017c2263548}
device partition=C:
path \Windows.old\Windows\system32\winload.efi
description Windows 10 Home
locale en-US
osdevice partition=C:
systemroot \Windows.old\Windows
nx OptIn
bootmenupolicy Standard
Resume from Hibernate
identifier {5a601777-cc36-11e6-913f-d017c2263548}
device partition=C:
path \WINDOWS\system32\winresume.efi
description Windows Resume Application
locale en-US
inherit {resumeloadersettings}
recoverysequence {5a601779-cc36-11e6-913f-d017c2263548}
recoveryenabled Yes
isolatedcontext Yes
allowedinmemorysettings 0x15000075
filedevice partition=C:
filepath \hiberfil.sys
bootmenupolicy Standard
debugoptionenabled No
Resume from Hibernate
identifier {5a601781-cc36-11e6-913f-d017c2263548}
device partition=C:
path $WINDOWS.~BT\NewOS\WINDOWS\system32\winresume.efi
description Windows Resume Application
locale en-US
inherit {resumeloadersettings}
isolatedcontext Yes
allowedinmemorysettings 0x15000075
filepath \hiberfil.sys
bootmenupolicy Standard
debugoptionenabled No
Resume from Hibernate
identifier {5a601783-cc36-11e6-913f-d017c2263548}
device partition=C:
path $WINDOWS.~BT\NewOS\WINDOWS\system32\winresume.efi
description Windows Resume Application
locale en-US
inherit {resumeloadersettings}
isolatedcontext Yes
allowedinmemorysettings 0x15000075
filepath \hiberfil.sys
bootmenupolicy Standard
debugoptionenabled No
Resume from Hibernate
identifier {5a601785-cc36-11e6-913f-d017c2263548}
device partition=C:
path $WINDOWS.~BT\NewOS\WINDOWS\system32\winresume.efi
description Windows Resume Application
locale en-US
inherit {resumeloadersettings}
isolatedcontext Yes
allowedinmemorysettings 0x15000075
filepath \hiberfil.sys
bootmenupolicy Standard
debugoptionenabled No
Resume from Hibernate
identifier {5a601787-cc36-11e6-913f-d017c2263548}
device partition=C:
path $WINDOWS.~BT\NewOS\WINDOWS\system32\winresume.efi
description Windows Resume Application
locale en-US
inherit {resumeloadersettings}
isolatedcontext Yes
allowedinmemorysettings 0x15000075
filepath \hiberfil.sys
bootmenupolicy Standard
debugoptionenabled No
Resume from Hibernate
identifier {5a601789-cc36-11e6-913f-d017c2263548}
device partition=C:
path $WINDOWS.~BT\NewOS\WINDOWS\system32\winresume.efi
description Windows Resume Application
locale en-US
inherit {resumeloadersettings}
isolatedcontext Yes
allowedinmemorysettings 0x15000075
filepath \hiberfil.sys
bootmenupolicy Standard
debugoptionenabled No
Resume from Hibernate
identifier {5a60178b-cc36-11e6-913f-d017c2263548}
device partition=C:
path $WINDOWS.~BT\NewOS\WINDOWS\system32\winresume.efi
description Windows Resume Application
locale en-US
inherit {resumeloadersettings}
isolatedcontext Yes
allowedinmemorysettings 0x15000075
filepath \hiberfil.sys
bootmenupolicy Standard
debugoptionenabled No
Resume from Hibernate
identifier {5a60178d-cc36-11e6-913f-d017c2263548}
device partition=C:
path $WINDOWS.~BT\NewOS\WINDOWS\system32\winresume.efi
description Windows Resume Application
locale en-US
inherit {resumeloadersettings}
isolatedcontext Yes
allowedinmemorysettings 0x15000075
filepath \hiberfil.sys
bootmenupolicy Standard
debugoptionenabled No
Resume from Hibernate
identifier {5a60178f-cc36-11e6-913f-d017c2263548}
device partition=C:
path $WINDOWS.~BT\NewOS\WINDOWS\system32\winresume.efi
description Windows Resume Application
locale en-US
inherit {resumeloadersettings}
isolatedcontext Yes
allowedinmemorysettings 0x15000075
filepath \hiberfil.sys
bootmenupolicy Standard
debugoptionenabled No
Resume from Hibernate
identifier {5a601791-cc36-11e6-913f-d017c2263548}
device partition=C:
path $WINDOWS.~BT\NewOS\WINDOWS\system32\winresume.efi
description Windows Resume Application
locale en-US
inherit {resumeloadersettings}
isolatedcontext Yes
allowedinmemorysettings 0x15000075
filepath \hiberfil.sys
bootmenupolicy Standard
debugoptionenabled No
Resume from Hibernate
identifier {5a601793-cc36-11e6-913f-d017c2263548}
device partition=C:
path $WINDOWS.~BT\NewOS\WINDOWS\system32\winresume.efi
description Windows Resume Application
locale en-US
inherit {resumeloadersettings}
isolatedcontext Yes
allowedinmemorysettings 0x15000075
filepath \hiberfil.sys
bootmenupolicy Standard
debugoptionenabled No
Resume from Hibernate
identifier {5a601795-cc36-11e6-913f-d017c2263548}
device partition=C:
path $WINDOWS.~BT\NewOS\WINDOWS\system32\winresume.efi
description Windows Resume Application
locale en-US
inherit {resumeloadersettings}
isolatedcontext Yes
allowedinmemorysettings 0x15000075
filepath \hiberfil.sys
bootmenupolicy Standard
debugoptionenabled No
Resume from Hibernate
identifier {5a601797-cc36-11e6-913f-d017c2263548}
device partition=C:
path $WINDOWS.~BT\NewOS\WINDOWS\system32\winresume.efi
description Windows Resume Application
locale en-US
inherit {resumeloadersettings}
isolatedcontext Yes
allowedinmemorysettings 0x15000075
filepath \hiberfil.sys
bootmenupolicy Standard
debugoptionenabled No
Resume from Hibernate
identifier {5a601799-cc36-11e6-913f-d017c2263548}
device partition=C:
path $WINDOWS.~BT\NewOS\WINDOWS\system32\winresume.efi
description Windows Resume Application
locale en-US
inherit {resumeloadersettings}
isolatedcontext Yes
allowedinmemorysettings 0x15000075
filepath \hiberfil.sys
bootmenupolicy Standard
debugoptionenabled No
Resume from Hibernate
identifier {5a60179b-cc36-11e6-913f-d017c2263548}
device partition=C:
path $WINDOWS.~BT\NewOS\WINDOWS\system32\winresume.efi
description Windows Resume Application
locale en-US
inherit {resumeloadersettings}
isolatedcontext Yes
allowedinmemorysettings 0x15000075
filepath \hiberfil.sys
bootmenupolicy Standard
debugoptionenabled No
Resume from Hibernate
identifier {5a60179d-cc36-11e6-913f-d017c2263548}
device partition=C:
path $WINDOWS.~BT\NewOS\WINDOWS\system32\winresume.efi
description Windows Resume Application
locale en-US
inherit {resumeloadersettings}
isolatedcontext Yes
allowedinmemorysettings 0x15000075
filepath \hiberfil.sys
bootmenupolicy Standard
debugoptionenabled No
Resume from Hibernate
identifier {5a60179f-cc36-11e6-913f-d017c2263548}
device partition=C:
path $WINDOWS.~BT\NewOS\WINDOWS\system32\winresume.efi
description Windows Resume Application
locale en-US
inherit {resumeloadersettings}
isolatedcontext Yes
allowedinmemorysettings 0x15000075
filepath \hiberfil.sys
bootmenupolicy Standard
debugoptionenabled No
Resume from Hibernate
identifier {5a6017a1-cc36-11e6-913f-d017c2263548}
device partition=C:
path $WINDOWS.~BT\NewOS\WINDOWS\system32\winresume.efi
description Windows Resume Application
locale en-US
inherit {resumeloadersettings}
isolatedcontext Yes
allowedinmemorysettings 0x15000075
filepath \hiberfil.sys
bootmenupolicy Standard
debugoptionenabled No
Resume from Hibernate
identifier {5a6017a3-cc36-11e6-913f-d017c2263548}
device partition=C:
path $WINDOWS.~BT\NewOS\WINDOWS\system32\winresume.efi
description Windows Resume Application
locale en-US
inherit {resumeloadersettings}
isolatedcontext Yes
allowedinmemorysettings 0x15000075
filepath \hiberfil.sys
bootmenupolicy Standard
debugoptionenabled No
Resume from Hibernate
identifier {5a6017a5-cc36-11e6-913f-d017c2263548}
device partition=C:
path $WINDOWS.~BT\NewOS\WINDOWS\system32\winresume.efi
description Windows Resume Application
locale en-US
inherit {resumeloadersettings}
isolatedcontext Yes
allowedinmemorysettings 0x15000075
filepath \hiberfil.sys
bootmenupolicy Standard
debugoptionenabled No
Resume from Hibernate
identifier {5a6017a7-cc36-11e6-913f-d017c2263548}
device partition=C:
path $WINDOWS.~BT\NewOS\WINDOWS\system32\winresume.efi
description Windows Resume Application
locale en-US
inherit {resumeloadersettings}
isolatedcontext Yes
allowedinmemorysettings 0x15000075
filepath \hiberfil.sys
bootmenupolicy Standard
debugoptionenabled No
Resume from Hibernate
identifier {5a6017a9-cc36-11e6-913f-d017c2263548}
device partition=C:
path $WINDOWS.~BT\NewOS\WINDOWS\system32\winresume.efi
description Windows Resume Application
locale en-US
inherit {resumeloadersettings}
isolatedcontext Yes
allowedinmemorysettings 0x15000075
filepath \hiberfil.sys
bootmenupolicy Standard
debugoptionenabled No
Resume from Hibernate
identifier {5a6017ab-cc36-11e6-913f-d017c2263548}
device partition=C:
path $WINDOWS.~BT\NewOS\WINDOWS\system32\winresume.efi
description Windows Resume Application
locale en-US
inherit {resumeloadersettings}
isolatedcontext Yes
allowedinmemorysettings 0x15000075
filepath \hiberfil.sys
bootmenupolicy Standard
debugoptionenabled No
Resume from Hibernate
identifier {5a6017ad-cc36-11e6-913f-d017c2263548}
device partition=C:
path $WINDOWS.~BT\NewOS\WINDOWS\system32\winresume.efi
description Windows Resume Application
locale en-US
inherit {resumeloadersettings}
isolatedcontext Yes
allowedinmemorysettings 0x15000075
filepath \hiberfil.sys
bootmenupolicy Standard
debugoptionenabled No
Resume from Hibernate
identifier {6c8bdcdb-0d0e-11e6-bec5-d017c2263548}
device partition=C:
path \Windows\system32\winresume.efi
description Windows Resume Application
locale en-US
inherit {resumeloadersettings}
recoverysequence {4ff9fd7e-0d0f-11e6-912a-d017c2263548}
recoveryenabled Yes
isolatedcontext Yes
allowedinmemorysettings 0x15000075
filedevice partition=C:
filepath \hiberfil.sys
bootmenupolicy Standard
debugoptionenabled No
Windows Memory Tester
identifier {memdiag}
device partition=\Device\HarddiskVolume1
path \EFI\Microsoft\Boot\memtest.efi
description Windows Memory Diagnostic
locale en-US
inherit {globalsettings}
badmemoryaccess Yes
EMS Settings
identifier {emssettings}
bootems No
Debugger Settings
identifier {dbgsettings}
debugtype Serial
debugport 1
baudrate 115200
RAM Defects
identifier {badmemory}
Global Settings
identifier {globalsettings}
inherit {dbgsettings}
{emssettings}
{badmemory}
Boot Loader Settings
identifier {bootloadersettings}
inherit {globalsettings}
{hypervisorsettings}
Hypervisor Settings
identifier {hypervisorsettings}
hypervisordebugtype Serial
hypervisordebugport 1
hypervisorbaudrate 115200
Resume Loader Settings
identifier {resumeloadersettings}
inherit {globalsettings}
Device options
identifier {4ff9fd7f-0d0f-11e6-912a-d017c2263548}
description Windows Recovery
ramdisksdidevice partition=\Device\HarddiskVolume4
ramdisksdipath \Recovery\WindowsRE\boot.sdi
Device options
identifier {5a601776-cc36-11e6-913f-d017c2263548}
description Windows Setup
ramdisksdidevice partition=C:
ramdisksdipath $WINDOWS.~BT\Sources\SafeOS\boot.sdi
Device options
identifier {5a60177a-cc36-11e6-913f-d017c2263548}
description Windows Recovery
ramdisksdidevice partition=\Device\HarddiskVolume4
ramdisksdipath \Recovery\WindowsRE\boot.sdi
The parameter is incorrect.
PS C:\WINDOWS\system32>