Feature update to Windows 10, version 1709 fails to install

Anonymous
2017-12-15T05:07:39+00:00

Hi, I am trying to install the Creators Update on my computer, but it fails and has to recover every time I try. What system information should I post to help troubleshoot why the update continues to fail?

Thanks!

-Andrew

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2018-03-21T00:27:51+00:00

    The Carmack article is comprehensive, but boils down to...

    (1) Backup what you've now got, individual important files & even make a Windows system image.

    (2) Maybe download & keep critical device drivers like the display & network adapters at hand.

    (3) If you've got MS Office or 3rd-party apps that require a license, ensure you know how to reinstate it.

    After the final button is clicked on the clean install, it will be done in 24 minutes. Cortana asks for the Wi-Fi (written on the router) & MSFT account passwords only. For me, all the Dell/Intel/Realtek drivers came in automatically on their own. (Fine, a few of them constantly asked for a "reboot to complete" the install. But they had nevertheless installed, & all were functioning well. Those three all ceased their squawking after they were updated.)

    Good luck, & keep us informed.

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  2. Anonymous
    2017-12-17T19:11:58+00:00

    I am still unable to update, and have tried all the methods suggested.

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  3. Anonymous
    2017-12-15T22:16:25+00:00

    Hi,

    The PC is a Custom Built Desktop with an ASUS Z-170-A ATX motherboard.  I am running windows 10 Home edition.  The listed OS build is 14393.1944.

    I have not tried updating via the Media Creation Tool yet.

    I have however tried installing the installer from the tool from the "Update Now" button from the same webpage. https://www.microsoft.com/en-in/software-download/windows10  This also failed.

    Update: I tried using the Media Creation Tool as suggested, however I encountered BSOD error WHEA_UNCORRECTABLE_ERROR.  This is a similar story to the standard Windows Update procedure, which fails as well.

    Any information would be greatly appreciated.

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  4. Anonymous
    2017-12-15T05:26:48+00:00

    Hi,

    The PC is a Custom Built Desktop with an ASUS Z-170-A ATX motherboard.  I am running windows 10 Home edition.  The listed OS build is 14393.1944.

    I have not tried updating via the Media Creation Tool yet.

    I have however tried installing the installer from the tool from the "Update Now" button from the same webpage. https://www.microsoft.com/en-in/software-download/windows10  This also failed.

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  5. Anonymous
    2017-12-15T05:22:23+00:00

    Hi,

    The PC is a Custom Built Desktop with an ASUS Z-170-A ATX motherboard.  I am running windows 10 Home edition.  The listed OS build is 14393.1944.

    I have not tried updating via the Media Creation Tool yet.

    Was this answer helpful?

    0 comments