Just because the recovery/repair disk says a restore doesn't work does not mean that it didn't. On two machines I receiver an error message, 0x80070002, but when I tried to boot Windows it worked and the KB5046894 was showing as failed.
Richard
STOP: 0x000000C4 after installing KB4056894 - 2018-01 Security Monthly Quality Rollup for WIndows 7 for x64
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Anonymous
After installing the latest Windows updates and rebooting, I got the following error:
*** STOP: 0x000000C4 (0X0000000000000091, 0x0000000000000000**, 0xFFFFFF80002C4EFC0, 0x0000000000000000)**
I could not boot into Safe Mode. I was able to boot into the Recover Console and uninstall the latest update that was still in the "Install Pending" state by doing this:
Determine what drive letter has your windows install. There's a good chance when in you are in the Recover Console command prompt that the Windows drive letter isn't your regular "C:". Enter a drive letter to change to that drive, could be c:, d:, e: etc. Run "dir" to check what is in that drive. Note, the recover console environment, which might be "c:" also looks like a Windows install, but it isn't your regular install. It's a special Windows image for the Recover Console. Also try checking the "Users" directory contents to see if the users in it look correct.
d:
dir
cd Users
dir
The above should list contents that look like your regular Windows root. If so then use "d:" below, if not keep checking other drive letters. Once you've found the right drive letter replace "d:" in the commands below with that drive letter.
Next, make sure you have a "temp" directory or create one with:
d:
mkdir temp
Now uninstall the bad update. Note, this works for 64 bit Windows. Run this all on one line, replacing with the correct drive letter:
dism /image:d:\ /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24002.1.4**/norestart****/scratchdir:d:\temp**
Same line as above with different formatting if it's easier to read:
dism /image:d:\ /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24002.1.4 /norestart /scratchdir:d:\temp
Reported that the 32 bit package name is: Package_for_RollupFix~31bf3856ad364e35~x86~~7601.24002.1.4
Now reboot the computer and it should boot normally.
I do not know if that RollupFix is the same a KB4056894, but after removing that package the system booted successfully. The KB4056894 update is now listed as available in Windows Update again. I'm going to avoid installing that update, but it includes the fix for the latest Spectre and Meltdown security vulnerabilities.
The STOP code appears to match this KB2816159, but when I tried to apply the hotfix, it says:
The update is not applicable to your computer.
Is KB4056894 causing this STOP: 0x000000C4 error?
Other reports have been able to use System Restore to restore to an earlier restore point successfully, but that might fail. Just because the recovery/repair disk says a restore doesn't work does not mean that it did not work. Some users receive an error message, 0x80070002, but when they tried to boot Windows again it worked and the KB5046894 was showing as a failed update.
For me the CPU is a dual socket motherboard with two Dual Core AMD Opteron 285 chips.
Based on other reports, this is effecting Windows 10, Windows 7, Windows Server 2008 R2, 32-bit and 64-bit installs for all older AMD CPUs. It is not related to the anti-virus registry key issue. Many reports are running standard Microsoft Security Essentials. AMD CPUs effected include Athlon, Sempron, Opteron and Turion:
- AMD Athlon X2 6000+
- AMD Athlon X2 5600+
- AMD Athlon X2 5400+
- AMD Athlon X2 5200+
- AMD Athlon X2 5050e
- AMD Athlon X2 4800+
- AMD Athlon X2 4600+
- AMD Athlon X2 4200+
- AMD Athlon X2 3800+
- AMD Athlon X2 BE-2400
- AMD Opteron 285
- AMD Opteron 2218
- AMD Opteron 2220
- AMD Semprom 3400+
- AMD Turion X
UPDATE: 2018-01-08
It's been three days now and still not knowledgement from Microsoft that this is an bug. This post has Views: 15014, Replies (56), I have the same question (445). This same error has been mentioned at the following sites:
TechNet: Blue Screen after KB4056894
Overclockers UK: Warning on KB4056894 (Intel/AMD) Fix caused Operton Bluescreen/STOPAskWoody: Multiple reports of blue screens (BSODs) 0X000000C4 when installing the January Win7 Monthly Rollup KB 4056894
Reddit: Problems with Windows 7 Quality Rollup (KB4056894)
SevenForums: Windows 7 won't start after update on 5 Jan 2018
UPDATE: 2018-01-09
It's been four days and Microsoft has knowledged this is an bug and blocked the update for older AMD systems.
See Microsoft's official response here:
Windows operating system security update block for some AMD based devices
Note: I unhid the update to see if it was blocked. After running "Check for updates", it is no longer showing up as a pending update for me.
Windows for home | Previous Windows versions | Windows update
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Anonymous
2018-01-07T19:43:38+00:00 -
Anonymous
2018-01-07T19:08:18+00:00 Thank you for the dism remove-package solution! It was the ONLY solution that worked for my PC after installing the Security Monthly Quality Rollup for Windows 7 (KB4056894). Saved me hours of frustration. After installing KB4056894 on my older desktop with an AMD Athlon X2 6000+ processor, the desktop would not boot successfully and received the STOP: 0x000000C4 error. It would only manage to boot into recovery console. None of my restore points would work, I went back 5 previous restore points (2 months back) and ALL failed, indicating corruption. I ran chkdsk but it came back perfect. I tried Last Known Good Configuration, but that failed. I couldn't boot into Safe Mode either. I was going to try booting off CD next, but luckily ran into this solution.
I've since "hidden" the KB4056894 update. I understand it has the Meltdown, Spectre fix, so thats not good for me. And its failure should have nothing to do with my anti-virus, because I have Norton installed and Norton is on the Windows anti-virus compatible list. It appears to just be a bad patch for my older AMD processor.
Note: You do have to be very careful when typing the dism command. I tried several times and kept getting errors. Spaces seem to matter and I did need to manually create the \temp directory before attempting the command. In the recovery console, Windows was shown to be installed on my c: drive on my PC. So I used:
dism /image:c:\ /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24002.1.4 /norestart /scratchdir:c:\temp
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Anonymous
2018-01-07T16:34:43+00:00 On W7, it's easy to block updates by going to your Control Panel, System and Security, Windows Update, Turn automatic updating ON and OFF.
Then click the drop down menu and select other than automatically download and install.
When available updates show up, you can right click and hide the ones you want to avoid and research the info on each one by highlighting one and clicking on more information.
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Anonymous
2018-01-07T16:07:27+00:00 I always set the update rules where I control when and what get installed on my W7.
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Anonymous
2018-01-07T15:41:49+00:00 Turned on one of my three Dual Core AMD Athlon PCs w/ 64 bit Win 7 Home Premium on 1/6/18 - BSOD w/ the "STOP: 0x000000C4". Tried the "dism" solution, but DISM reported that it could not complete the operation. Tried other recovery suggestions seen here
- all failed. Still stuck on the BSOD. Used a Linux Parted Magic USB stick I keep for just such occasions to recover my files. I am reloading Win 7 and will be hiding the KB4056894. My other two systems have been off since December 30 for vacation. I will quickly change the Windows Update rules off of automatic and hide the offending KB4056894. Perhaps my solution will help someone who was unable to rollback the update successfully.